Outside Sales Representative Trainee Program Manager - Atlanta
About The Position
The Outside Sales Representative Trainee (OSRT) Program Manager is responsible for leading a cohort of OSR trainees through a best-in-class onboarding, training, and development experience. This role partners closely with merchants, store leadership, and multiple Pro business units to deliver a comprehensive training program. Through a blended approach that includes product knowledge, in-store exposure, and hands-on in-role experience, the OSR Trainee Manager prepares top outside sales talent for successful market placement. This position plays a key role in onboarding current and future cohorts, ultimately driving outside sales performance and growth through managed accounts.
Requirements
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
- 3 years of previous leadership and/or training leadership experience
Nice To Haves
- Working knowledge of Microsoft Office Suite
- Demonstrated ability to collaborate and work effectively with cross-functional teams
- Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
- 4+ years account management/sales management experience
- 4+ years home improvement or home building industry experience
- 4+ years leading and developing a large team
- Experience/desire to impact early career talent
- Successful professional growth in a fast-paced retail environment
Responsibilities
- Drive strong Pro performance outcomes through the trainee pipeline (growth, profitability, and Pro customer satisfaction)
- Ensure consistent execution of the trainee program
- Identify and implement best practices across the trainee experience
- Lead weekly trainee meetings, and facilitate monthly and quarterly readiness/program reviews
- Provide direction and guidance to OSR trainees on all aspects of professional sales
- Motivate, coach and develop trainees through structured program
- Reinforce strong selling, relationship building, and systems habits, and coach to standards
- Understand the market competitive environment and teach strategies to win across Pro customer segments and Home Depot departments
- Implement and continuously improve the training plan to prepare OSR trainees for success as future sales members in their markets
- Build strong relationships and a deep understanding of capabilities and Pro customer needs, and coach trainees to consistently fulfill those needs through strong service and follow-through
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
