Outside Sales Parts - PSSR

RWC Group - Huntington Park•Huntington Park, CA

1d•Hybrid

About The Position

The parts sales representative (PSSR) is charged with providing the parts needs of existing and new customers. The PSSR's responsibility is to represent the parts department in the customer's place of business, address their parts needs, respond to information inquiries, process parts orders, identify sales opportunities and sell additional parts, service and accessories. Additional responsibilities are to assist with light delivery and sales promotional activities in the customer place of business. The PSSR position is a vital member of the Dealership Team, one who has a major impact on parts sales and customer satisfaction. Accordingly, specific personal qualities and abilities are required for successful performance in this position, including: Excellent communication skills, including an awareness of others and an effective listening ability The ability to create and deliver sales presentations in an efficient and professional manner An appreciation of the sales process, including the ability to answer objections and ask for the sale The ability address customer concerns diplomatically, react professionally and identify solutions The ability to learn and consistently follow sales, presentation and administrative procedures The qualities required to work largely unsupervised via effective time and schedule management Honesty and integrity

Requirements

A valid driver's license and the ability to pass an insurance background check.
Basic PC (Personal Computer) access skills and basic understanding of PC systems.
The knowledge and ability to apply basic mathematics.
The ability to communicate via written messages, including neat, legible handwriting.
An ability to manage detail, as in the creation of schedules and maintenance of appointments.
Organizational abilities to create and execute structured customer contacts.

Nice To Haves

A High School degree or equivalent.
Mechanical aptitude or experience in automotive or truck mechanics.
Previous sales experience, particularly in a truck dealership or truck aftermarket environment.
Formal education or training courses in selling process and techniques.
An ability to recognize opportunities for process and operational improvement.

Responsibilities

Represent the parts department in the customer's place of business.
Address customer parts needs.
Respond to information inquiries.
Process parts orders.
Identify sales opportunities and sell additional parts, service and accessories.
Assist with light delivery and sales promotional activities in the customer place of business.
Become a welcomed visitor to the customer's place of business by providing a value-added experience with regular customer visits.
Get to know the customer, the customer's business and the needs of that business.
Respond to customer parts requests quickly.
Identify customer needs and opportunities that will produce additional sales.
Thorough preparation for, and presentation of, sales proposals.
The presentation of new items or services during each visit.
Contentious customer service including problem identification and concern resolution.
Accurate and timely maintenance of activity and sales reports.
The installation and maintenance of at customer inventory or other sales programs.
Periodic delivery of light parts when logistically advantageous or to address customer need.
Ensuring that company vehicles present a professional appearance and are properly maintained.
Assistance with the creation of additional sales programs and customer management tools.
General organizational and administrative duties as directed by parts manager.

Benefits

Medical, Dental & Vision Insurance
401K Plan
Supplemental Life, Short & Long Term Disability, Accident and Critical Care Insurance
Pet Insurance
Paid Holiday, Vacation and Sick time
Growth opportunities
Paid Training
Family owned and operated
Long term job security
Health and wellness
Discounts on products and services