Outside Parts & Service Sales
About The Position
Quality Equipment is seeking an Outside Parts and Service Salesperson for its Edenton store. The company is a John Deere dealer with 35 locations serving agricultural, commercial, and residential customers in North Carolina, South Carolina, and Virginia. The role supports parts and service sales and customer relationships within an assigned territory or sales market. It includes promoting parts and service offerings, helping customers with maintenance and repair solutions, assisting with counter sales, delivering parts, and supporting the overall functionality of the location. The position may require Saturday work, extended hours, weekends, and occasional after-hours parts phone service.
Requirements
- High school diploma or equivalent experience.
- At least 1 year of experience in Parts Department operations.
- Ability to use standard desktop applications, such as Microsoft Office, and internet functions.
- Ability to write and speak effectively to individuals and groups.
- Ability to work extended hours and weekends.
- Excellent customer service skills.
- Valid driver's license for potential driving situations.
- Must maintain driving records that meet the insurance carrier's standards.
Nice To Haves
- Agricultural background preferred.
Responsibilities
- Market parts and service sales through special parts promotions, Quality Assurance packages, extended warranties, and machine inspections.
- Communicate customer complaints to the appropriate department and follow the resolution process to support customer satisfaction.
- Provide customers with parts and service solutions for maintenance and repair.
- Assist with counter sales, including Saturday work as required.
- Cover, retain, develop, and acquire customers within an assigned territory or sales market for parts and service.
- Collect and update customer equipment information, such as serial numbers, hours, and number of rows, for parts, service, and sales marketing promotions.
- Deliver parts to customers as required, including pulling and loading parts for the day.
- Provide feedback about competitor pricing and promotions.
- Regularly clean and properly maintain the company vehicle.
- Attend required training meetings focused on employee and dealer development.
- Provide constructive input on parts and service marketing plans.
- Assist with after-hours parts phone service when necessary.
- Perform other duties required for overall location functionality.
Benefits
- Competitive base wages and a structured bonus program.
- Medical insurance.
- Dental insurance.
- Flexible spending account.
- Life insurance.
- Paid time off.
- Paid holidays.
- 401(k) program with employer match.
- Company discount.
- Significant paid training.
- Opportunities for professional and personal development.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
