Outside Parts & Service Representative

TYE•Tye, TX

2d•Hybrid

About The Position

The Parts Outside Sales Representative is responsible for selling parts by taking and clarifying customer orders, retrieving and selling new and replacement parts, receiving and recording new parts inventory, maintaining parts databases, and maintaining a safe and secure environment. This role involves completing sales by entering purchased items into the sales/inventory system, obtaining payment, adding purchases to credit accounts, and issuing sales receipts. It also includes receiving returned items, inspecting them, returning payment, issuing credit, re-packing and re-shelving items, and returning damaged items to the supplier. A key aspect of this role is identifying, pursuing, and maintaining a constant flow of potential customers that meet or exceed established quotas through prospecting, networking, and referral activities. The representative will also provide solutions to customers regarding products, availability, product uses, and credit terms.

Requirements

Minimum of three years dealership parts experience.
Data entry skills.
Telephone skills.
Customer focus.
Customer service.
Verbal communication skills.
Selling to customer needs.
Meeting sales goals.
Product knowledge.
Inventory control.
Professionalism.
Job knowledge.
Strong verbal and written communication skills.
Ability to work independently as well as work well with people.
Valid driver's license required.

Responsibilities

Sells parts by taking and clarifying customer orders.
Retrieves and sells new and replacement parts.
Receives and records new parts inventory.
Maintains parts databases.
Maintains a safe and secure environment.
Completes sales by entering purchased items into sales/inventory system, obtaining payment, adding purchase to credit account, and issuing sales receipts.
Receives returned items by inspecting items, returning payment, issuing credit, re-packing and re-shelving items, and returning damaged items to supplier.
Identifies, pursues, and maintains a constant flow of potential customers that meet or exceed established quotas through prospecting, networking, and referral activities.
Takes customer orders by listening to and clarifying requests, identifying parts, and offering and explaining alternative solutions.
Provides solutions to customers regarding products, availability, product uses, and credit terms.
Answers customers questions about products, prices, availability, product uses, and credit terms.
Recommends solutions to customer needs, based on customer interests.
Stocks items by unpacking, arranging, and placing items in bins and on shelves; adjusting inventory system.
Maintains safe and secure environment by following safety and security standards and procedures; complying with codes.
Identifies prospective customers by using business directories, following leads from existing clients, rental departments and other internal sales people, as well as your own lot and dealership check.
Updates job knowledge by participating in educational opportunities; reading about new products.
Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Other duties assigned by manager.