Outside Parts & Service Representative

Roberts Truck Center - TYE•Tye, TX

2d•Hybrid

About The Position

This role involves selling parts by taking and clarifying customer orders, retrieving and selling new and replacement parts, receiving and recording new parts inventory, maintaining parts databases, and ensuring a safe and secure environment. The representative will complete sales by entering purchased items into the sales/inventory system, obtaining payment, adding purchases to credit accounts, and issuing sales receipts. They will also handle returned items by inspecting them, processing returns, issuing credit, re-packing and re-shelving items, and returning damaged items to the supplier.

Requirements

Minimum of three years dealership parts experience.
Data entry skills.
Telephone skills.
Customer focus.
Customer service skills.
Verbal communication skills.
Selling to customer needs.
Meeting sales goals.
Product knowledge.
Inventory control.
Professionalism.
Job knowledge.
Strong verbal and written communication skills.
Ability to work independently as well as work well with people.
Valid driver's license required.

Responsibilities

Identify, pursue, and maintain a constant flow of potential customers that meet or exceed established quotas through prospecting, networking, and referral activities.
Take customer orders by listening to and clarifying requests, identifying parts, and offering and explaining alternative solutions.
Provide solutions to customers regarding products, availability, product uses, and credit terms.
Complete sales by entering purchased items into the sales/inventory system, obtaining payment, adding purchases to credit accounts, and issuing sales receipts.
Maintain parts inventory by verifying supplies and placing orders when order-points are reached.
Answer customer questions about products, prices, availability, product uses, and credit terms.
Recommend solutions to customer needs based on customer interests.
Stock items by unpacking, arranging, and placing items in bins and on shelves, and adjusting the inventory system.
Receive returned items by inspecting them, returning payment, issuing credit, re-packing and re-shelving items, and returning damaged items to the supplier.
Maintain a safe and secure environment by following safety and security standards and procedures and complying with codes.
Identify prospective customers by using business directories, following leads from existing clients, rental departments, other internal sales people, and conducting lot and dealership checks.
Update job knowledge by participating in educational opportunities and reading about new products.
Accomplish organization goals by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
Perform other duties assigned by the manager.