Outside Parts Sales Representative

MCT Holdings•Fresno, CA

4d•Onsite

About The Position

WE BLEED BLUE At MCT Companies, we like to say we bleed blue . Bleeding Blue is a dedication and commitment to our co-workers, customers, and our core values. Our core values define who we are. They are the underlying framework for our decisions, interactions, and relationships. We strive for camaraderie because we are team players, a can-do attitude because we are problem solvers and doers, doing right by our word because we believe in honesty, excellence because we believe that expertise and quality is the key to success, and most importantly, fun because we cherish the life-long friendships and bonds made at MCT! We are looking for motivated individuals to join our growing family business!

Requirements

Technical Understanding
Attention to Detail
Dependability
Thoroughness
Verbal Communications
Documentation Skills
Job Knowledge
Quality Performance
While performing the duties of this job, the employee is frequently required to sit, talk, walk, stand, work with their hands, reach grab and bend.
Excellent customer service
Positive and professional demeanor and demonstrated commitment to MCT Companies Core Values
The ability to break down complicated industry topics into understandable advice meant for customer understanding.
Ability to multitask and work in high stress settings
Self-motivated and can work independently.
Excellent written and verbal communication skills
Ability to build rapport with clients.
Utilizes critical thinking skills, problem solving abilities, and exercise good judgment when completing tasks in an efficient, accurate, and productive manner.
Attendance and punctuality are essential job functions.
Understand the typical format of company schedules in order to manage time efficient

Nice To Haves

Sales experience in the trucking-transportation or refrigeration industry is preferred.
APU, EPU, and TRU and part sales knowledge a plus.
Associates degree or equivalent work experience of three years with outside sales

Responsibilities

Maintain and promote all refrigeration and unit parts and service sales to existing and primarily new customers.
Responsible for the achievement of budgeted sales and contributions profit through business development of current and new customers.
Identifies and calls on prospective customers, maintains and develops key accounts and current customers.
Performs face-to-face sales calls with customers and prospects on a regular and frequent basis.
Identifies customer parts needs and locates part numbers in the appropriate parts books or via electronic records.
Develops rate proposals and presents to prospective customers.
Identifies trends and competition in markets and advocates action to maximize opportunities and minimize risk.
Provides a positive customer service perception and reinforces a “Value Added” proposition to our customers.
Communicates with leadership issues related to customer satisfaction.
Ensures strong customer retention levels through effective execution of sales and marketing plans, delivering service excellence, and ensuring prompt and effective service recovery.
Maintains and updates customer files in our systems including notes on all customer interactions.
Ensures all necessary contract paperwork is complete and submitted timely.
Enhances sales department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Assists with events and marketing as needed for the new business lines, and future business lines as requested or needed.
Create and manage sales promotions seasonally to promote product and dealer awareness.
Visibility on-site and rolling promotion of the MCT name.
Develop and implement action plans to increase sales, margins and profitability.
Communicates with Sales Manager to establish necessary and acceptable margins for earning business.
Communicates with Sales Manager on any capital equipment referrals for equipment sales.
Submits call reports/progress weekly and expense reports via Concur and SalesForce to Sales Manager in a timely manner.
Attends and actively participate in Sales meetings to review performance, opportunities, and challenges.
Seeks out, at minimum, one new customer per week and provides a detailed call report including company name, contact, description of business, and plan of action.
Processes customer orders through the computer system and completes orders by pulling and delivering or shipping goods.
Maintains sales goals and growth for the territory.
Quickly and efficiently responds to internal and external customer needs.
Attention to detail in every facet of inventory.
Attendance and punctuality are essential job functions. Employees must arrive to work prior to the scheduled shift start time, while not taking unscheduled and unauthorized absences as determined by company and departmental guidelines.
Performs other duties as requested, directed, or assigned by management.