Outside Account Manager (Phoenix, AZ)

Dealer Tire•Remote Arizona, AZ

21h•$71,196 - $88,842•Remote

About The Position

We’re Dealer Tire, a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We’re laser focused on helping the world’s largest and most trusted auto manufacturers grow their tire business—in fact, we’ve sold more than 60 million tires to date. We’re a thriving company, and we’re looking for driven individuals to join our team. As a Hyundai Retention Product Specialist, your essential job functions will include managing a portfolio to meet sales and productivity goals across parts and service products, building and nurturing relationships with Dealership Management, creating awareness and communicating key initiatives, implementing Dealer Tire solutions, developing and delivering market review plans, creating and communicating strategy and action plans, and collaborating with operational teams. You will also orchestrate and coordinate activities, diagnose opportunities, assess and implement processes, drive service advisor effectiveness, analyze training needs, develop and implement strategies for effective selling, conduct market competitive shops, work with Service and Parts Managers on product screen and pricing, perform inventory analysis, optimize merchandising components, maintain knowledge of industry trends, utilize data and analytics, and resolve customer service issues.

Requirements

Bachelor’s degree or equivalent work experience required
Minimum 3 years of experience in retail automotive operations, or equivalent experience in related environment
Prior experience selling and project managing a book of business
Skilled at taking in many inputs, prioritizing, coordinating resources and executing
Full understanding of all aspects of sales process (inventory, inspect, train, sell/retain) and the ability to negotiate and close deals
Relatable across the dealership and good communication with management and Dealer Tire internal
Be located in assigned territory
Proficiency at intermediate level with all Microsoft Office products required
Strong and quick assessment skills with ability to critically think in the moment and add value
Strong customer relationship skills and ability to sell at the top
Meet the requirements of Dealer Tire’s Motor Vehicle Record Policy and Company Vehicle Fleet Policy

Responsibilities

Manage portfolio to meet sales and productivity goals across parts and service products.
Effectively build and nurture relationships with Dealership Management to gain commitment to plans in order to meet objectives.
Create awareness and communicate key initiatives and program value to ensure commitment.
Effectively implement Dealer Tire solutions that match the needs of the dealership and effectively communicate our value.
Develop and deliver market review plans that identify outcome with operational team and future need for operational team to maximize results.
Clearly create and communicate specific strategy, goals and expected action plans and follow-up plans to drive results – internally and externally (across all levels of the dealership including GM/DP).
Collaborate with operational team including pre-commitment, in dealership, and post meeting and follow-up to set expectations.
Collaborate with operational roles on diagnosis, analysis, and action plans to improve dealership performance.
Develop the business through collaboration with OEM regional contacts and other program resources.
Develop and maintain consistent monthly contact schedule with dealers.
Manage all activity tracking and account information in Salesforce.
Submit timely contact reports, forecasts, itineraries, and expense reports to sales management as required.
Orchestrate and coordinate activities and pull in operational roles as appropriate to meet the needs of the dealerships.
Effectively diagnose opportunities for each dealership while determining the investment and ROI for each.
Assess, reinforce and implement processes and elements across the service lane.
Drive service advisor effectiveness and overall retail strategies through coaching and training to maximize the business opportunity across parts and service products.
Analyze and identify training needs of dealership staff.
Develop and implement strategies and tactics to assist dealerships with their Effective Selling Strategy.
Conduct market competitive shops and analysis to provide market competitive price information/positioning.
Work with the Service Manager and Parts Manager to determine product screen and set competitive pricing.
Perform inventory analysis and collaborate with Service and Parts Managers to determine appropriate product mix and inventory levels across parts and service products to meet business objectives.
Collaborate with the dealership to optimize merchandising components.
Maintain knowledge of current industry trends and share best practices across the team and the dealership network to support continuous improvement.
Utilize data and analytics to review performance, identify opportunities, and facilitate dealership meetings.
Resolve customer service issues related to any account activity.
Other Duties as Assigned