Outreach Worker
About The Position
The UpCounty HUB provides food and essentials to families every week living in the Upper Montgomery County Region through safe home deliveries and community distributions. The Social Services department connects families and individuals across Montgomery County with available community resources in a respectful, culturally sensitive manner. A Spanish speaking Community Outreach Worker staffs tabling events at various community events such as health fairs, school wellness nights, agency program event days, food markets, neighborhood functions, and more to educate the public, distribute flyers, and help connect community residents with programs and services. This Outreach Worker will also be cross trained to assist the agency’s Food Benefits Worker who pre-screens and submits applications for monthly food benefits. Note: these events are typically in the evenings and on weekends.
Requirements
- Fluency in Spanish required
- High School Diploma/GED
- Ability to work independently and in a team-based environment
- Effective communication skills; verbal and written.
- Superior customer service, communication, and problem-solving skills with a demonstrated ability to use tact and diplomacy when dealing with difficult situations.
- Proficiency in MS Office required with strong spreadsheet and analytical skills
- Detail oriented with exceptional organizational and time management skills.
Responsibilities
- Has a flexible schedule for weeknight and weekend availability
- Transport, set up (and dismantle at the event end) materials and promotional items
- Arrange table to display information in an engaging set up
- Bring tables, chairs, and canopy if not provided by event staff
- Arrive in a timely manner for event readiness
- Initiate conversations about the agency to educate event attendees about programs and services
- Use bilingual skills to describe programs and services in Spanish
- Distribute flyers, business cards, and relevant information to event attendees
- Network with fellow vendors to learn about community organizations as potential partners
- Track number of event attendees and submit data on report sheet
- Restock event carts for future event readiness
- Assist Social Services department with food benefit program applications
- Conduct food benefit pre-screenings and assisting clients with next steps in application process
- Ability to collect and scan documents for food benefits applications
- Experience learning an online data system (to enter applications)
- Support The Upcounty Hub with administrative tasks as determined
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
