Outreach Worker

ALPHA HOUSE•Calgary, AB

5d•Onsite

About The Position

Alpha House's Outreach programs are comprised of several 24/7 high-intensity teams that work with individuals with addiction issues and are experiencing mental health and homelessness in the community. We have several dedicated partnerships with CPS, EMS, Calgary Bylaw, and Calgary Transit, and provide an alternative response to public intoxication, alongside working in crisis situations with a wide range of social services and community partners. This position will entail driving, walking, lifting, actively engaging with community members and local businesses, providing transportation to safe locations, and advocating on behalf of vulnerable individuals. Outreach staff assist individuals in a variety of ways, therefore, independent thinking and decision-making are vital. Being persistent, empathetic, and personable is vital for this role.

Requirements

2-year diploma or degree in Social Sciences, Health Sciences, Social Work, or related (in progress may be considered)
1 year of experience with assessments and/or case management
Experience with crisis counseling and outreach for vulnerable populations
Knowledge of addictions, harm reduction, trauma-informed care, and mental health
Strong interpersonal, crisis management, and advocacy skills
Proficient in written and oral English communication
Knowledge of community development resources
Awareness of the Protection of Persons in Care Act
Compassionate and adaptable attitude
Class 5 AB Non-GDL driver license, comfortable driving agency vehicles, and ability to obtain Class 4 within 60 days (Alpha House will pay for the test and medical passed)
Clear 5 Year Driver's Abstract
Physically able to assist clients and navigate rough terrain in all weather
Able to provide a Vulnerable Sector Search, valid within the last six months, that does not contain any results material to the position
Ability to wear steel-toed footwear
Able to complete Privacy Training & “It’s your Move” training, or equivalent
Patient Lift training

Responsibilities

Providing respectful, non-judgmental, empathetic support to clients
Conduct sweeps and engage with clients in encampments and hidden areas
Use sound judgment to assist clients, especially in harsh conditions
Advocate for clients and collaborate with partner agencies
Drive agency vans and transport clients when needed
Respond to crises and distress situations on-site
Complete housing assessments (e.g., NSQs)
Maintain ethical, professional conduct with all stakeholders
Provide client-centered support services tailored to individual needs
Represent Alpha House positively with the public and partners
Facilitate educational sessions and liaise with community partners
Perform administrative duties (case notes, reports, stats)
Collaborate as part of a supportive team and assist with onboarding new staff
Follow Alpha House policies, procedures, and legal standards, including confidentiality