Outreach & Volunteer Services Lead

Novus Health•St. Louis, MO

4d•$45,000 - $50,000

About The Position

The Outreach & Volunteer Lead is responsible for developing, coordinating, and advancing community outreach initiatives, including the recruitment, training, and supervision of outreach staff and volunteers. This role ensures effective service delivery and strong community partnerships while supporting and strengthening ongoing outreach programming. The Lead actively creates and expands engagement opportunities, coordinates outreach efforts across programs, participates in community events, and fosters meaningful volunteer involvement to support organizational goals.

Requirements

Associate or Bachelor’s degree in a related field (or equivalent experience); Bachelor’s degree preferred.
Valid driver’s license
Ability to work evenings and weekends as needed
2+ years of experience in community outreach, volunteer coordination, health education, or other community-based practice.
Experience supervising staff or volunteers
Experience working with diverse populations, especially in underserved communities.
Strong interpersonal and communication skills, ability to engage compassionately with patients, families, and community partners.
Problem-solving skills
Cultural competence; understanding of and sensitivity to the needs of diverse populations.
Basic computer proficiency for data entry, email communication, and using internal systems.

Responsibilities

Supervise, support, and provide day-to-day guidance to outreach staff
Coordinate onboarding and deliver ongoing training, coaching, and performance management support
Foster a collaborative and accountable team environment through regular communication and team meetings
Monitor workflow, staff performance, and service delivery to support program effectiveness and quality outcomes
Recruit, train, schedule, and supervise volunteers across programs
Oversee volunteer program, including onboarding and recognition
Coordinate volunteer schedules across outreach events, food pantry programs, and clinic activities
Track volunteer hours, engagement, and overall volunteer impact
Build and maintain relationships with community organizations, nonprofits, schools and other partners
Plan, coordinate, and participate in outreach events, resource fairs, and other community engagement initiatives
Represent NOVUS Health at local events and community meetings
Prepare for outreach events, including organizing materials, transporting supplies, and setting up booths or tables
Support communication efforts (email updates, social media, volunteer communications) to promote engagement
Provide occasional support to the NOVUS food pantry and related programs
Drive agency or approved personal vehicle to transport supplies, materials, or food as needed
Participate in departmental meetings, staff meetings, and trainings as assigned.
Exhibit excellent working relationships with patients, visitors, community members, and staff.
Effectively communicate NOVUS Health’s mission, services, and programs.
Maintain knowledge of community resources appropriate to the needs of patients and families.
Maintain HIPAA compliance and protect patient confidentiality.
Work flexible hours as needed to support outreach events, including evenings or weekends.
Must be able to safely lift and carry up to 30 pounds.
Other duties as assigned.