PT Outreach Specialist

Johnston Community College•Main Campus - Smithfield, NC

2d•Hybrid

About The Position

The Part-Time Outreach Specialist supports Johnston Community College's recruitment and enrollment efforts by serving as a welcoming and knowledgeable representative of the college both on campus and throughout the community. This position assists with outreach events, campus visits, recruitment activities, and prospective student engagement while helping individuals navigate the admissions and enrollment process. The Outreach Specialist works collaboratively with the Student Success Center team to promote educational opportunities, build relationships with community partners and local schools, and provide exceptional customer service to prospective and current students.

Requirements

Associate degree from a regionally accredited institution
One year of experience in customer service, recruitment, education, admissions, student services, marketing, or a related field.
Excellent written and verbal communication skills.
Strong interpersonal and presentation skills.
Proficiency with Microsoft Office and basic technology applications.
Valid North Carolina driver's license with the ability to travel locally.

Nice To Haves

Bachelor's degree
Experience working in higher education or community outreach.
Experience presenting to groups of varying sizes.
Familiarity with CRM systems such as Element451.
Experience working with diverse student populations.
Bilingual (English/Spanish) preferred.

Responsibilities

Represent Johnston Community College at recruitment events, college fairs, high school visits, community events, and campus programs.
Assist with planning, coordinating, and participating in outreach initiatives designed to increase student enrollment.
Conduct presentations to prospective students, parents, and community organizations.
Assist with campus tours and information sessions for individuals and groups.
Build positive relationships with local schools, community organizations, and business partners.
Provide excellent customer service to prospective students through phone, email, text, and in-person interactions.
Answer questions regarding admissions, academic programs, financial aid resources, student services, and enrollment processes.
Assist students with completing admissions applications and connecting with appropriate campus resources.
Follow up with prospective students regarding enrollment next steps.
Assist with planning and implementing enrollment events such as Jag Ready, Open House, New Student Orientation, and other recruitment activities.
Help prepare recruitment materials, displays, giveaways, and event logistics.
Set up and break down event spaces as needed.
Represent the Student Success Center at both daytime and occasional evening or weekend events.
Maintain accurate records of outreach activities using the College's customer relationship management (CRM) system.
Assist with data entry, communication campaigns, and prospective student tracking.
Prepare recruitment materials and promotional items.
Perform other duties as assigned that support Student Success Center operations.