Outreach Specialist, Health Homes

CAMBA•New York, NY

10d•$40,000 - $40,000•Onsite

About The Position

CAMBA’s Health Home program is a care management model focused on improving health outcomes for people with severe mental illness and other complex chronic illnesses. Through coordinated networks of medical, psychiatric, behavioral health, social service, and housing providers, staff use health information technology and a unified plan of care to help clients connect to and maintain primary medical care, prevent hospital stays, and reduce the length of hospitalizations. The Outreach Specialist maintains professional relationships with clients and protects confidentiality while conducting outreach, assessing needs, supporting enrollment, and helping clients work toward their goals and self-sufficiency. The role also documents client interactions and services, supports care planning and referrals, and coordinates social and peer-support activities. The position reports to the Program Manager and is located at 2244 Church Ave., Brooklyn, NY 11226.

Requirements

High school diploma or GED.
At least one year of relevant experience.
At least one year of customer service or sales experience.
Strong communication and writing skills.
Computer literacy in Microsoft Office Suite.
Strong organization, time-management, and attention-to-detail skills.
Good communication and interpersonal skills.
Must maintain eligibility to work in a Medicaid-funded program and not appear on federal or state exclusion lists.
Must meet general pre- and post-employment requirements, including background checks, education verification, reference checks, and employment verification.

Nice To Haves

Bilingual English and Spanish and/or Creole.

Responsibilities

Maintain professional relationships with clients and protect client confidentiality.
Practice Universal Precautions and standard protocols and procedures.
Comply with Federal, State, City, and CAMBA security and privacy policies protecting individually identifiable health information.
Conduct telephone and online directory searches to obtain current contact information for eligible individuals.
Educate eligible individuals about program benefits by sending enrollment information and contacting individuals, their Health Home providers, and family members.
Schedule appointments between eligible individuals and the care management team as needed.
Assist eligible individuals with CAMBA and Health Home enrollment and consent forms.
Conduct initial needs assessments of clients and their families.
Evaluate clients’ living conditions through home visits.
Help clients address barriers to their goals, advocate for themselves, and move toward self-sufficiency.
Assist clients with applications for benefits and entitlements, such as Medicaid, and process applications on their behalf.
Document client interactions in electronic databases using encounter notes.
Scan and submit client intake records.
Draft an initial care plan for each enrolled client.
Conduct warm-transfer meetings for new referrals with the assigned Care Coordinator.
Enter client services, progress, outcomes, and contact information into electronic databases.
Provide information for weekly, monthly, quarterly, and annual reports, including client services, documentation tracking, and client contact reports.
Plan, coordinate, and facilitate social and peer-support events, including client groups.
Perform other duties as assigned.