Outreach Specialist ACT

Seacoast Mental Health Center•Portsmouth, NH

About The Position

Seacoast Mental Health Center seeks an Outreach Specialist for its ACT Team to provide recovery-oriented support to eligible adults and their families. Functional Support Services are most effective in the community, so much of the role’s time is spent with clients outside the office. The Specialist also provides Targeted Case Management to help eligible adults access medical, social, educational, and other services, and may deliver the evidence-based Illness Management and Recovery curriculum individually or in groups to interested consumers. The Specialist works with the Team Leader and team members to establish recovery goals and services that support positive client outcomes, while helping maintain required clinical paperwork and meet agency clinical performance standards. The role requires assessing individual needs, developing and documenting treatment and recovery plans, recording client contacts, completing periodic reviews and plan modifications, and providing services in ways that preserve dignity and promote independent functioning. The Specialist also builds supportive relationships with clients, families, caregivers, and natural support networks. During onboarding, the schedule is Monday through Friday, 9:00 a.m.–5:00 p.m. After successful completion of onboarding, the schedule is Sunday through Thursday, 9:00 a.m.–5:00 p.m. Occasional schedule flexibility may be needed to ensure continuity of care and support services.

Requirements

Bachelor’s degree in psychology or social work; education requirements may be waived in certain instances as defined in state rules.
Preference for 1–2 years of prior experience; experience requirements may be waived in certain instances as defined in state rules.
Understanding of human behavior, mental illness, psychiatric rehabilitation, treatment, recovery, family systems, and social, rehabilitation, and health care systems.
Excellent verbal and written communication skills.
Valid driver’s license and ability to demonstrate a clean driving record.
Complete 16 hours of Illness Management and Recovery Basic Skills training within the first 6 months of employment.
Obtain 8 hours of continuing education in an Illness Management and Recovery area of study annually thereafter and maintain applicable credentialing requirements.
Complete required trainings in psychopharmacology; legal issues, client rights, and ethics; family supports, natural supports, and social role valorization; crisis intervention; and clinical documentation.

Nice To Haves

1–2 years of prior experience.
CPR/First Aid training is recommended.
NH State Defensive Driving training is available but not required for staff who do not operate agency vehicles.

Responsibilities

Provide Functional Support Services to eligible adults and their families as assigned by the team, primarily in the community.
Provide Targeted Case Management to help eligible adults access needed medical, social, educational, and other services.
Assess and periodically reassess client needs; develop and revise comprehensive care plans; make referrals; and monitor care plans and follow-up activities.
Provide Illness Management and Recovery services to interested consumers, individually or in groups, after meeting applicable training requirements.
Participate with the Team Leader and team members in establishing team recovery goals, parameters, and services that contribute to positive client outcomes.
Assist the Team Leader, team members, and other agency staff in meeting Adult Services and agency missions and keeping clinical paperwork current.
Meet agency clinical performance standards.
Build positive, supportive relationships with clients, families, and caregivers, and identify and address individual needs.
Assess client needs and document needs and goals in treatment and recovery plans; document each contact with or on behalf of a client and complete periodic summary reviews and timely plan modifications.
Plan, provide, and monitor services in ways that preserve client dignity and support independent functioning.
Build and structure natural support systems involving family, friends, neighbors, organizations, and other willing individuals or groups.
Work a flexible schedule occasionally as needed to ensure continuity of care and optimal support services.