Outreach Specialist

Mary Hall Freedom Village•Atlanta, GA

10d•Onsite

About The Position

The Outreach Specialist is responsible for planning, implementing, and managing outreach and engagement activities to increase awareness of services, expand referral networks, and improve access to care for target populations. This role serves as a key liaison between the organization and community partners, stakeholders, and prospective participants. The Outreach Specialist promotes MHFV’s H.O.P.E program through relationship-building, education, and strategic community engagement while ensuring alignment with organizational goals and funding requirements.

Requirements

Bachelor’s degree in human services, public health, communications, marketing, or a related field.
Minimum of two (2) years of experience in outreach, community engagement, case management, or related roles.
Strong interpersonal, communication, and presentation skills.
Ability to work independently and manage time effectively in a community-based setting.
Valid driver’s license and ability to travel within the service area.
Knowledge of community outreach strategies and referral development.
Ability to build and maintain effective professional relationships.
Strong organizational and documentation skills.
Ability to engage diverse populations using culturally responsive and trauma-informed approaches.
Basic computer proficiency, including use of databases, EHRs, and standard office software.
Ability to maintain confidentiality and exercise sound judgment.
Experience working with underserved or vulnerable populations.
Knowledge of behavioral health, substance use disorder, healthcare, or social service systems.
Experience in grant-funded or community-based program
3- Year Motor Vehicle Report
TB Test; Drug Testing
Background check

Nice To Haves

May coordinate or support volunteers, interns, or peer outreach workers as assigned.

Responsibilities

Serve as a visible representative of MHFV and the H.O.P.E. program in the community.
Conduct outreach activities in Region 1 and surrounding areas, including shelters, clinics, hospitals, courts, DFCS offices, faith-based organizations, and community events, including presentations, events, meetings, and site visits.
Educate community partners, stakeholders, and the public on MHFV programs, recovery support services, and opioid use resources.
Distribute educational materials and promote awareness of peer-led recovery services and harm reduction strategies.
Develop, maintain, and strengthen partnerships with community agencies, service providers, and referral sources.
Identify untapped resources to support participant needs including housing, treatment, healthcare, employment, childcare, transportation, and legal services.
Establish bi-directional referral pathways to ensure continuity of care.
Maintain an up-to-date community resource directory for staff and participants.
Develop and implement outreach strategies to promote organizational programs and services.
Build and maintain relationships with referral sources such as healthcare providers, behavioral health organizations, social service agencies, criminal justice partners, schools, housing programs, and community-based organizations.
Serve as a primary point of contact for external partners and prospective participants.
Identify, cultivate, and sustain referral pipelines to support program enrollment and utilization.
Provide information, education, and technical assistance to referral partners regarding eligibility criteria, services, and referral processes.
Coordinate with internal program staff to ensure timely follow-up on referrals and inquiries.
Track referral activity and outcomes to assess outreach effectiveness.
Engage individuals in the community to assess interest, eligibility, and readiness for services.
Provide basic screening and linkage to appropriate programs or services.
Assist individuals with navigation of intake processes, appointments, and service access as needed.
Address barriers to engagement, including transportation, documentation, and system navigation.
Document outreach activities, contacts, referrals, and outcomes in designated tracking systems.
Prepare outreach and referral reports for leadership, funders, or grant requirements.
Use data to evaluate outreach strategies and recommend improvements.
Collaborate with program staff, supervisors, and leadership to align outreach efforts with service capacity and priorities.
Participate in team meetings, case discussions, and planning sessions as assigned.
Represent the organization professionally in all community and public-facing interactions.
Ensure outreach activities comply with organizational policies, ethical standards, and applicable regulations.
Maintain confidentiality, adhere to HIPAA, and other privacy requirements.
Participate in required training, supervision, and professional development activities.