Outreach Specialist

Wounded Warrior Project•Chicago, IL

4d•$57,702 - $72,128•Hybrid

About The Position

The Outreach Specialist connects, serves, and empowers Wounded Warrior Project (WWP) Alumni and their families and family support members. The role supports the WWP Alumni program and team by conducting outreach to wounded service members and planning and executing engagement events and activities in an assigned local or regional area. The specialist builds relationships with warriors, families, community groups, and military-focused nonprofit organizations; connects Alumni with WWP programs and services; and represents WWP in the community and at events. The position also develops and facilitates virtual programming, maintains accurate records and performance metrics, and supports effective budget management. Work takes place in a general office environment as well as at community and outdoor events, with up to 50% travel.

Requirements

Two years of experience developing and building relationships with veterans, veteran or military organizations, or members of the community.
One year of experience using computer software such as Microsoft Word and Outlook.
High school diploma or GED.
Valid state-issued driver’s license.
Ability to obtain ASIST Certification within one year of hire.
Strong written and verbal communication skills.
Good presentation and public-speaking skills, including the ability to present information effectively to groups and individuals.
Ability to develop and maintain professional relationships and demonstrate relationship management and partnership skills.
Ability to build rapport with veterans and their families.
Strong interpersonal skills and ability to interact effectively with diverse individuals.
Emotional intelligence and ability to respond to sensitive matters with diplomacy and empathy.
Understanding of WWP programs and services for wounded warriors.
Good organizational and time-management skills, including the ability to complete assignments and meet deadlines.
Ability to travel in support of WWP programs and services.
High energy, initiative, and a self-starting approach.
Commitment to high standards of personal and business ethics and conduct.
Mission-driven approach guided by core values.

Nice To Haves

Three years of experience working with military or veteran populations.
Two years of experience planning events or community activities.
Bachelor’s degree.
ASIST Certification.

Responsibilities

Connect with wounded service members, their families, and family support members who are transitioning from or have separated from military service; establish rapport and explain WWP programs and services.
Recruit wounded warriors, family support members, and other supporters to participate in WWP events and activities.
Plan local or regional events and activities for Alumni and their families, encouraging participation and connections among Alumni.
Coordinate and execute Alumni events and activities that provide networking, camaraderie, and family-bonding opportunities.
Develop and facilitate virtual programming using Zoom, Facebook Live, and other technology-based platforms.
Assess Alumni needs and connect them with WWP programs and services that support long-term recovery and empowerment.
Identify local and regional community events and activities that offer opportunities for warrior participation and connection.
Communicate and network regularly with wounded warriors, serving as a resource and mentor.
Establish effective working relationships and collaborate with WWP teammates.
Use expense controls and seek cost-saving opportunities to manage budgets effectively.
Represent WWP locally at events; serve as a point of contact for Alumni and family members and refer them to appropriate programs, resources, or staff.
Develop community support for WWP by presenting its vision and values, communicating program benefits, and encouraging involvement.
Maintain current and accurate information in WWP intranet tracking systems, such as Salesforce, and collect and report event results and performance metrics.
Build relationships with military-focused nonprofit organizations and community groups; locate warriors who have not contacted WWP and introduce them to its programs and services.
When located near medical treatment facilities, VA poly-trauma units, or military facilities, represent WWP, meet warriors at bedside, and work with warriors and family members on recovery and transition.
Attend and actively participate in required training and meetings, including New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team-based training, and departmental huddles.
Perform other related duties as assigned.

Benefits

Flexible hybrid work schedule: three days in the office and two days working from home.
Medical and prescription drug coverage for teammates and family members.
Dental coverage for teammates and family members.
Vision coverage for teammates and family members.
Competitive pay and performance incentives.
Life and AD&D insurance.
Short-term disability.
Long-term disability.
Employee Assistance Program.
401(k) retirement plan.
Competitive paid time off package.
Sick leave.
Family Care Leave.
Paid holidays.
Birthday holiday.
Education assistance.
Teammate Wellness Program.
Bereavement leave.
Collaborative, mission-focused team environment.