Outreach Services Assistant

Iberville Parish Library•Plaquemine, LA

15d•Onsite

About The Position

Under the supervision and direction of the Outreach Coordinator, this position is responsible for providing mobile library services and related programs for Iberville Parish Library. Major responsibilities include helping manage the outreach collection, maintaining the outreach schedule, providing help to outreach patrons, and providing programs at outreach visits. This is a full-time position with evening and weekend work as needed/scheduled.

Requirements

High school diploma
Understanding of library principles, policies and procedures
Understanding of library systems and how they work, including classification systems, materials and resources, and storage and retrieval methods
Proficiency in Microsoft Office Suite, Excel, Canva, and other relevant software
Proficiency with mobile technologies and using associated apps
Knowledge of related computer applications
Ability to work independently and within the direction of the Outreach Coordinator and Library Administration
Initiative to complete assigned tasks
Strong organizational and time management skills, with the ability to handle multiple tasks with varying deadlines
Excellent verbal and written communication skills
Strong interpersonal skills and the ability to work with the public and staff members effectively in team settings and independently

Nice To Haves

One year experience in library services, outreach, programming, or nonprofit community relations
Working knowledge of TLC Library.Solution ILS

Responsibilities

Helping maintain and circulate the outreach collection
Providing friendly and efficient patron service
Performing regular circulation transactions: handles material check in and out processes, registers new patrons and updates existing patron records, renews materials, and collects fines and fees
Discharging and sorting returned materials
Efficiently and accurately shelving materials
Maintaining physical appearance and orderliness on shelves by shelf-reading
Receiving and processing in-transit items for holds and shelving
Applying effective practices to address patron concerns or complaints
Assisting with finding materials, readers' advisory, placing patron holds and requests, and helping patrons with basic research questions
Assisting patrons with the use of library digital resources including but not limited to online databases and eContent collections
Ensuring the Library's professional reputation is projected and maintained
Presenting and helping at scheduled outreach events at daycares, schools, nursing homes, and other community venues
Helping manage outreach schedule
Actively participating in continuing education to improve skills that support the department's goals and mission
Working cooperatively between library departments in effort to provide excellent public service to community
Performing varied library duties and assisting patrons in using library services, technology, and reader advisory services
Assisting in helping patrons at public service desks on an as-needed basis