Outreach Police Social Worker

City of Concord • Concord, NH

7d • Hybrid

About The Position

Looking for a career that is purpose driven and positively impacts society and your community? Consider joining the Police Department in the Capital City of Concord, New Hampshire (Pop: 44,000), a classic New England city and one of the finest communities in the country. The city has been recognized nationally for its vitality and economic strength and offers an exceptional quality of life. The City of Concord is currently seeking an Outreach Social Worker who can engage with individuals and families in our community by providing case management around many of the social needs affecting our city: access to safe shelter, substance use disorder, treatment, mental health resources and more. Works closely with police officers, other city staff, community mental health agencies, school departments, recovery centers and other social service agencies to provide follow up and referral services for individuals and families in need. Provides support to individuals and families through the provision of case management, beginning at time of initial intake through referral. Works alongside a police social worker supervisor, police officers, other city staff and community organizations to assure adequate referral delivery to families and individuals. Provides support to individuals and families through the provision of outreach, case management and connection to community resources and supports. Supports facilitation of the department’s Adverse Childhood Experiences Response Team (ACERT) program to include initial outreach, deployments to families, data collection and maintains active partnerships with referral partners.

Requirements

• Bachelor’s degree in Social Work, Criminal Justice, Psychology or other social science related field with a minimum of three years of related experience.
• Sufficient computer skills to perform the documentary functions of the position.
• Assessing and evaluating individualized situations.
• Superior communication skills, both verbally and in writing, to successfully interact with a wide variety of individuals.
• Ability to gain confidence and trust of person with whom they interact.
• Exercise good judgment in evaluating situations and in making decisions.
• Organize and maintain documents and records so as to be safe, clean, and readily retrievable.
• Interpret departmental policy, procedures, and guidelines.
• Deal effectively with psychological and environmental problems arising in connection with case work, especially involving emotionally charged situations with individuals who have experienced trauma.
• Establish rapport with individuals and social service organizations.
• Deal effectively with other agencies, employees, and the members of the public.
• Self-motivated and capable of working independently.
• Solve practical problems and interact with a variety of individuals in various unique situations.
• Perform duties while sitting at a desk.

Nice To Haves

• Prior home visiting experience preferred.
• Experience working collaboratively with public safety organizations is preferred but not required.

Responsibilities

• Provides referral services to individuals and families in need; including, but not limited to, housing assistance programs, mental health and substance use disorder treatment, and assistance with eligible DHHS, city and local programs.
• Fosters resource connections between identified parties in need of assistance and the community organizations best equipped to provide resource access through the facilitation of meetings and warm handoffs.
• Develops and maintains an extensive network of knowledge and community partnerships relative to local service agencies and other support systems available to the public in the City of Concord and Merrimack County.
• Participates in monitoring of department databases for service eligible criminal and non-criminal incidents. Service eligible incidents include domestic disturbances, drug overdoses, welfare checks, mental health incidents, suicide attempts, death investigations, etc. in order to refer the involved parties to appropriate assistance.
• Incumbent could be expected to provide presentations on the functions, roles and duties of the Police Social Work Unit. This includes internal presentations and supporting the onboarding of new departmental staff; both sworn and civilian as well as community based presentations at community organizations and/or workgroup meetings.
• Facilitates and coordinates ACERT for the City of Concord. This will include routine review of police logs and conversations with police officers to identify those families eligible for services.
• Tracks this information in an organized fashion and provides necessary reporting to the Department of Justice
• As the ACERT coordinator, will manage all communication relative to deployments with department staff and community partners.
• This includes coordinating a pre-deployment teaming with identified community partners.
• Schedule deployments into the community with ACERT team members.
• Conducts timely follow up after deployments to assure delivery of any preferred services or referrals.
• Will be responsible for maintaining resources and handouts relative to ACERT.
• Collaborates with school resource officers, school guidance counselors and school social workers, as appropriate, relative to community incidents involving children enrolled within the local school system.
• Actively maintains databases, records or files in accordance with agency, state, and federal confidentiality standards.
• Provides case management input to other department staff members, as needed.
• Maintains and enhances professional knowledge, skills, and development by attending seminars and training programs.
• Performs other related duties as assigned.

Benefits

• Medical
• Dental
• Vision
• Life & Disability
• Paid Time Off (PTO) – Annual and Sick
• 13 Paid Holidays, as well as a Floating Holiday on election years
• NHRS Pension Plan
• 457 Investment Opportunities
• Tuition Reimbursement
• Federal student loan forgiveness eligibility and student loan repayment for qualifying positions
• Wellness Program: Wellness program with incentives for participation, reimbursement program for fitness related activities and classes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level