Outreach Phlebotomy Specialist

South Shore Health•Rockland, MA

2d•Onsite

About The Position

The Outreach Phlebotomy Specialist collects specimens and travels to and from offsite laboratories and patient homes. The role performs phlebotomy and a range of related patient-care, specimen-processing, testing, monitoring, reception, training, and quality-assurance duties. The specialist trains and supports colleagues, new employees, and student interns, maintains competency and operational documentation, and helps ensure safe, timely, and accurate laboratory workflows. The position is part time, budgeted for 25 hours, with a Monday-through-Friday schedule from 8 a.m. to 1 p.m., including on-call weekends and holidays. It is based at 30 Reservoir Park Drive, Rockland, Massachusetts. Compensation is $21.10–$30.15 per hour.

Requirements

Minimum two years of phlebotomy experience, or a minimum of one year with the South Shore Health lab.
Valid driver's license.
High school diploma or equivalent is preferred.

Nice To Haves

Phlebotomy certification preferred.
Completion of an accredited phlebotomy training program preferred.

Responsibilities

Perform venipuncture, fingersticks, and heelsticks according to established procedures, including newborn screening collections.
Train interns, colleagues, and new employees in phlebotomy and departmental procedures; verify, document, and maintain ongoing competency.
Identify patients using at least two unique identifiers and label specimen tubes with the patient present.
Select appropriate collection equipment and supplies, verify orders, prepare patients, follow order-of-draw and standard precautions, and dispose of supplies according to policy.
Maintain knowledge of blood, urine, stool, fluid, culture, and specialty specimen collection procedures and explain protocols to patients and clinical staff as needed.
Prioritize STAT draws, perform them within 10–15 minutes of request, route specimens to the appropriate testing location, and arrange STAT courier service when applicable.
Collect nasopharyngeal, COVID, flu, and strep specimens using standardized procedures; instruct patients and select appropriate collection media.
Perform EKGs, including patient identification, data entry, lead placement, tracing quality checks, printing, transmission verification, and delivery decisions based on established critical action values.
Set up and retrieve data from mobile Holter monitors, including patient instruction, lead placement, diary collection, and data upload and transmission.
Set up and retrieve data from ambulatory blood pressure monitors, including cuff fitting, test measurements, diary collection, data upload, and troubleshooting.
Accept changes in assignment and perform work of equal skill and responsibility as needed, or work of lesser responsibility when department workload requires.
Clean equipment daily and maintain department neatness.
Follow organizational, department, and unit policies and procedures.
Greet patients, answer phones, handle lab orders and data entry, identify patients, place external orders, and verify required order information.
Train new employees and student interns at SSMC under Supervisor guidance; act as a resource, set up user settings, conduct competencies, and maintain training documentation.
Assist coworkers with blood-drawing procedures and communicate with laboratory departments and the Supervisor to support workflow and address specimen-collection problems.
Maintain offsite logs, including temperature records and shift reports; notify the Supervisor of temperature deviations.
Perform accurate order entry, navigate software platforms, scan documents to medical records using patient identifiers, and remain receptive to technological solutions.
Identify special specimen-processing needs, create destination-appropriate packing lists, maintain centrifuge carriers, coordinate with sites and couriers, and prioritize and reconcile collection requests and pending lists.
Perform monthly quality management activities under Supervisor guidance, report issues, and re-educate colleagues when needed.
Perform waived point-of-care testing, including urine dip and urine HCG, complete quality control, and maintain testing logs.
Follow safety, infection-control, universal-precaution, and PPE procedures; clean and disinfect work areas; locate safety data sheets; and communicate knowledge of rapid response, fire safety, and established codes.