ERT Mobile Assessor

GREATER PHILADELPHIA URBAN AFFAIRS•Philadelphia, PA

23h•$0 - $25•Hybrid

About The Position

One Day At A Time (ODAAT) operates a specialized outreach team known as the Encampment Resolution Team (ERT) which identifies, responds to, and resolves encampments using a social services-led process. Specifically, the role of the ERT is to establish relationships with those in the encampments, gain an understanding of their specific needs and goals, engage and connect them with services. The ERT will work to connect individuals to available housing resources, social service supports, as well as work with stakeholders to identify and leverage additional resources as needed. This scope provides an overview of the ERT, its role, composition, how it connects to the broader policy, as well as define and detail the scope of its primary engagement services. Employee in this job is responsible for engaging homeless persons, determining needs, offering services, and follow-up. Add, collate and account for individuals in the field in the identified and targeted encampment via appropriate social service/case management methodology. In collaboration with the ERT Outreach Coordinator, the Mobile Assessor will respond to calls assigned by the Director of Outreach Services, Chief of Staff or designated OHS official regarding homeless persons on the street in Philadelphia. The incumbent will remain in constant contact with their team in order to appropriately assess, evaluate, refer and/or intake clients in the field or at ODAAT and provide clinical support for necessary services. The Assessor may also be required to provide and/or assist with supervision of the outreach team and its activity. NOTE: This is a full-time position expected to last through June 30, 2027.

Requirements

Bachelor’s Degree in Social Work or related field, preferred.
1+ years of prior outreach and community work experience in the field and/or related field preferred.
Proficient in Microsoft Office (i.e., Outlook, Word, Excel)
Ability to manage time and respond to deadlines.
Strong written and verbal communication skills
Able to set and observe appropriate boundaries with clients
Possess well-developed decision-making skills and attention to detail with a high level of accuracy
Ability to excel in a diverse, collaborative team environment
Possess a high level of interpersonal skills to handle sensitive and confidential Homeless Alliance, client, donor, and employee information and situations
Able to multi-task and remain calm in demanding and unpredictable situations
Possess ability to understand various Homeless operations and procedures
Able to maintain a professional, customer service-oriented attitude at all times
Ability to meet face-to-face with homeless individuals of diverse backgrounds and disabilities, including physical, mental, substance abuse, HIV/AIDS, etc.
Able to develop rapport, provide information, and refer with sensitivity to cultural issues
Ability to work and communicate with staff, clients and their families, donors, vendors, community agencies, etc. to meet their needs in a polite, courteous and cooperative manner, yet appropriate assertive as situation may demand
Display a high level of initiative, effort and commitment towards completing assignments efficiently
Possess excellent time management skills and the ability to work with minimum supervision
Ability to transport individuals as needed, and travel to various sites and locations daily
Able to meet flexible work schedule including holidays, evenings and weekends
Wednesday through Sunday (10p-6a)
Available on-call for emergencies by telephone and/or cell phone
Adhere to all company policies related to the Driver’s Standard Operating Procedures
Bilingual a plus
Performs any other duties assigned
Valid driver’s license required
Proof of Insurance preferred

Nice To Haves

Bachelor’s Degree in Social Work or related field
1+ years of prior outreach and community work experience in the field and/or related field
Bilingual

Responsibilities

Chiefly responsible for assessing social, emotional and economic causes of homelessness, addiction, problem behavior and mental or emotional disorders;
Provides referral and treatment recommendations and approves alternative plans, placements or transfer of cases; supports outside case manager with assignment and assessment.
Maintains a small caseload or handles some of the more complex cases for observation and/or referral; performs a variety of direct clinical, diagnostic, treatment, and outreach services.
Assist with file auditing to ensure compliance
Ensures compliance with related federal, state and local regulations, as well as ODAAT/UAC and county policies and procedures.
Conducts regular case conferences and confers with LCSW and Director of Outreach Services regularly regarding client assessment and related matters.
Participates in the establishment or revision of policies, procedures, guidelines, goals and objectives.
Assists the Clinical Director and Director of Outreach Services with program planning, implementation and evaluation activities for street-level assessment.
Participates in community outreach and public relations activities.
Follow-up on unresolved response calls using digital response forms.
Engage homeless individuals in the community, assess needs, and offer appropriate services.
Be thoroughly familiar with Tent and Structure Policy, and Sidewalk Ordinance.
Work cooperatively with business owners, police, and concerned citizens to serve the needs of persons who are homeless.
Check names of homeless persons encountered against Focus list status of individual.
Complete all required contact and reporting forms.
Assist with public, media and internet outreach with other staff and program volunteers to support intake into the programs and attendance at sponsored events.
Assist with planning and supporting socialization and outreach events.
Coordinate, schedule, train and participate in daily street outreach team efforts, as necessary.
Recruit new city agencies and community partners for HIV/AIDS and Recovery programming as potential sites.
Attend all mandated training activities.
Provide outreach programming under the Harm/Risk reduction and Trauma-informed service spectrum and ODAAT services to high-risk individuals.
Participate in agency-sponsored programming including locating and contacting new and existing clients for scheduled events during assigned work hours.
Provide and complete client database entry, HMIS entry, VISPDAT assessment, and ensure timeliness and accuracy of data entered.
Maintain accurate paper and computer files for all outreach contacts and correspondence related to contracts.
Participate in meetings to create outreach and promotional message for dissemination during program outreach and events; and
Ability to organize time, prioritize assignments, including the ability to work flexible hours.
Actively support executives with client and partner collaboration.
Provide administrative and program support for outreach projects, including writing research, editing and meeting notes.
Participate in meetings to create outreach and promotional message for dissemination during program outreach and events.
Ability to organize time, prioritize assignments, including the ability to work flexible hours
Adhere to all company policies related to the Driver’s Standard Operating Procedures
Other duties as assigned.