ERT Coordinator

GREATER PHILADELPHIA URBAN AFFAIRS•Philadelphia, PA

23h•$0 - $27•Hybrid

About The Position

One Day At A Time (ODAAT) operates a specialized outreach team known as the Encampment Resolution Team (ERT) which identifies, responds to, and resolves encampments using a social services-led process. This team is responsible for engaging homeless persons face-to-face at street level who are perceived to be encamped (by City definition), determining their needs, offering services, and conducting follow-up. Specifically, the role of the ERT is to establish relationships with those in the encampments, gain an understanding of their specific needs and goals, engage and connect them with services. The ERT will work to connect individuals to available housing resources, social service supports, as well as work with stakeholders to identify and leverage additional resources as needed. The Encampment Resolution Coordinator (ERC) is a skilled liaison level position, and very high-paced role. The ERC’s role is to provide outreach to individuals that are reported being encamped. Coordinator may also be responsible for some supervisory and administrative reporting. The overall objective of the ERT is to engage participants that meet city criteria and get them to provide information for Clarity and/or the Vulnerability Index-Service Prioritization Decision Assistance Tool (VISPDAT) so the participant is provided the full range of covered services. NOTE: This is a full-time position expected to last through June 30, 2027.

Requirements

Proficient in Microsoft Office (i.e., Outlook, Word, Excel)
Strong written and verbal communications skills
Able to set and observe appropriate boundaries with clients
Possess well-developed decision-making skills and attention to detail with a high level of accuracy
Ability to excel in a diverse, collaborative team environment
Able to multi-task and remain calm in demanding and unpredictable situations
Possess ability to understand various Homeless operations and procedures.
Able to maintain a professional, customer service-oriented attitude at all times
Ability to meet face-to-face with homeless individuals of diverse backgrounds and disabilities, including physical, mental, substance abuse, HIV/AIDS, etc.
Able to develop rapport, provide information, and refer with sensitivity to cultural issues
Ability to work and communicate with staff, clients and their families, donors, vendors, community agencies, etc. to meet their needs in a polite, courteous and cooperative manner, yet appropriate assertive as situation may demand
Display a high level of initiative, effort and commitment towards completing assignments efficiently
Possess excellent time management skills and the ability to work with minimum supervision
Ability to transport individuals as needed, and travel to various sites and locations daily
Able to meet a flexible work schedule including holidays, evenings and weekends.
Able to meet flexible work schedule including holidays, evenings and weekends (Wednesday through Sunday 10p-6a
Available on-call for emergencies by telephone and/or cell phone
Adhere to all company policies related to the Driver’s Standard Operating Procedures
Valid driver’s license required

Nice To Haves

Associate or Bachelor’s degree in Social Work or related field, preferred
1+ years of prior outreach and community work experience in the field and/or related field preferred
Proof of Insurance, preferred
Bilingual a plus

Responsibilities

Supervises the ERT staff; coordinates the intake of cases, conducts staff meetings and provides training
Provide administrative support to the Director of Outreach Services through street outreach, member follow-ups, typing, filing, answering telephones, photocopying and faxing materials
Responsible for attending various meetings and keeping accurate minutes to submit to the Director of Outreach Services
Responsible for maintaining adequate records of office supplies, distribution, and of ordering supplies when necessary
Provides supervision, consultation and guidance to the Outreach team members
Coordinate the daily operation and activities of the Outreach program and reports any and all infractions to the Director of Outreach Services
Respond with flexibility and cooperation with emergency requests, which may require changes in work schedules or assignments
Participate in general staff meetings, department meetings and training as directed
Handles some of the more complex cases; performs a variety of direct clinical, diagnostic, treatment, and outreach services
Ensures compliance with related federal, state and local regulations, as well as ODAAT/UAC and county policies and procedures
Participates in community outreach and public relations activities.
Be thoroughly familiar with Tent and Structure Policy, and Sidewalk Ordinance
Work cooperatively with business owners, police, and concerned citizens to serve the needs of persons who are homeless
Recruit new city agencies and community partners for ERT support and Recovery programming intake
Attend all mandated training activities
Provide outreach programming under the Harm/Risk reduction and Trauma-informed service spectrum and ODAAT services to high-risk individuals
Provide and complete client database entry, ensuring timeliness and accuracy of data entered
Maintain accurate paper and computer files for all outreach contacts and correspondence related to contracts
Participate in meetings to create outreach and promotional message for dissemination during program outreach and events
Ability to organize time, prioritize assignments, including the ability to work flexible hours
Provide administrative and program support for outreach projects, including writing research, editing and meeting notes
Refer participants in need of services and ascertaining demographic and healthcare information to provide to BHSI
Responsible for meeting weekly with the Director to discuss outreach issues and to ensure that all barriers to successful referrals and connection have been addressed, as well as deadlines for results of outreach referrals are submitted in a timely fashion
Adhere to all company policies related to the Driver’s Standard Operating Procedures
Other duties as assigned