Outreach Manager, Operations Officer II (NCS) - Mayor's Office of Homeless Services

Baltimore City•Baltimore, MD

8d•$78,588 - $125,740•Onsite

About The Position

The Baltimore City Mayor’s Office of Homeless Services (MOHS) is seeking a dynamic leader for the position of Outreach Manager. This position oversees the outreach services operations and performs a variety of related duties. The incumbent reports to the Chief of Emergency Operations. Under administrative direction, this position manages the MOHS homeless outreach team and activities, a key component of an effective homeless response system. The Outreach Manager supervises trains and evaluates outreach staff to support a positive team environment. This position is part of MOHS’s Leadership team and works closely with Directors and Managers to implement MOHS’s strategic framework. The Outreach Manager will oversee the day-to-day operations of the Outreach Team. The Outreach Manager shall work with other City departments involved in outreach, in addition to, agencies and programs that provide services to individuals experiencing homelessness. The Outreach Manager will serve as the key point of coordination with the Emergency Services team and Navigators. The Manager will have signiﬁcant and comprehensive oversight that includes ﬁscal monitoring, program compliance, and assisting and supporting subcontractors and city partners.

Requirements

Have a bachelor’s degree in business administration, Public Administration, Management, or related field from an accredited college or university.
Have four years of experience in professional level administrative, operations, or technical work.
Have a valid Maryland Class C Noncommercial driver's license or an equivalent driver's license and eligible to obtain a Baltimore City driver’s permit.
A RELIABLE VEHICLE IS REQUIRED FOR TRAVEL TO PROGRAM LOCATIONS
Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed.
Must complete a mandatory six-month probation.

Nice To Haves

A degree or certification as a Licensed Social Work is desirable / preferred.
Experience with monitoring is a plus.
Understanding of budgetary process is helpful.

Responsibilities

Manage the day-to-day operations of the outreach team including providing oversight of all city-funded outreach teams and contracts.
Implement innovative strategies to move individuals from street homelessness to permanent housing.
Manage coordinated outreach initiatives across the city in collaboration with multiple city departments and agencies.
Manages the implementation of all outreach activities and provides oversight of ongoing Homeless Response activities including procurement, reports, budgets, work plans, monitoring, staff recruitment, communications, and administrative responsibilities to support the initiative.
Support collaboration between city agencies and other departments and the agencies or community groups involved in supporting homeless services in Baltimore and the Baltimore Continuum of Care (CoC).
Manage the allocation of resources to achieve timely outcomes and measurable goals within budget; adjust plans and programs to meet emerging or new programs.
Coordinates with the planning and coordination of the Winter Shelter and Code Red Extreme Plan in collaboration with the Emergency Services Team and other City departments and nonprofit partners.
Oversee the recording and analysis of data in the Homeless Management Information System (HMIS) from outreach teams. Prepares reports and modify target areas based on data analysis.
Performs other related duties as assigned.