Outreach Liaison - Phialdeplphia

Author Health, LLC • US,

21h • $0 - $50,000 • Hybrid

About The Position

At Author Health, we believe in providing compassionate, comprehensive technology-enabled mental health care that meets our patients where they are, particularly for individuals facing serious mental illness (SMI), substance use disorders (SUD), and dementia. Our mission-driven, person-first company is seeking an exceptional Outreach Liaison who possesses the unique combination of emotional intelligence, resilience, and field expertise required to excel in connecting vulnerable patients with critical mental health services. This role demands an individual with exceptional psychological attributes who thrives in autonomous, field-based environments while maintaining the highest standards of professional boundaries and patient care.

Requirements

• 3+ years of experience in direct service roles working with vulnerable populations in community settings
• Demonstrated history of helping clients access and utilize complex service systems
• Crisis management experience in de-escalating and managing sensitive situations with vulnerable individuals a plus
• Experience working under targets and quotas with proven track record of meeting performance goals
• Exceptional communication skills with ability to initiate conversations and build connections quickly
• Strong ability to work independently and meet monthly outreach goals successfully
• Experience in healthcare, social services, or mental health services with understanding of seniors' needs and challenges
• Proficiency in critical thinking, time management, and multitasking
• Cultural responsiveness and ability to adapt approach to diverse populations
• Multi-lingual capabilities preferred (Spanish and/or Haitian Creole)
• Strong tech proficiency and comfort using multiple software systems
• Basic proficiency in Google Suite and video conferencing platforms
• Must have access to reliable vehicle and ability to drive up to 100-mile radius daily
• Adherence to HIPAA regulations and strict confidentiality standards
• Enthusiasm for field-based work - spending majority of time visiting patients in homes, hospitals, and physician offices
• Exceptional emotional intelligence that enables you to read subtle emotional cues, maintain emotional stability, demonstrate genuine empathy, and adapt communication style
• High-level resilience through maintaining effectiveness under uncertainty, quickly rebounding from setbacks, creating novel solutions, and maintaining clear personal/professional boundaries
• 3+ years of direct experience working with vulnerable populations in community settings, particularly psychiatric rehabilitation specialists, recovery coaches/peer support specialists, case managers, victim advocates, community paramedics, or crisis intervention specialists.

Nice To Haves

• 3+ years of healthcare outreach, community engagement, or related field experience preferred
• Crisis management experience in de-escalating and managing sensitive situations with vulnerable individuals a plus
• Multi-lingual capabilities preferred (Spanish and/or Haitian Creole)

Responsibilities

• Conduct strategic in-person outreach to doctor's offices, hospitals, and patients' homes to educate potential patients and caregivers about Author Health's mission and services
• Navigate complex healthcare and social service systems to effectively guide patients through care options
• Schedule and facilitate recommended healthcare appointments, ensuring seamless transitions into ongoing care
• Build and strengthen Author Health's network of trusted referral partners in the community
• Independently organize and prioritize your workload to exceed monthly outreach and enrollment goals
• Utilize Author Health's proprietary CRM and electronic medical record systems to produce clear, accurate documentation that enhances continuity of care
• Work collaboratively with internal outreach and care teams to ensure seamless patient transitions
• Contribute to program improvement by capturing data and providing strategic feedback on outreach approaches
• Maintain high productivity and motivation in a fully remote, dynamic work environment
• Participate actively in virtual meetings while spending majority of time in field-based patient engagement
• Demonstrate strong tech proficiency across multiple software systems for daily work execution

Benefits

• Comprehensive benefits package for employee and dependents (medical/dental/vision/STD/life insurance)
• Retirement savings plan (401k) with up to 3.5% company match
• Mileage reimbursement for extensive field travel
• Generous paid vacation and sick leave
• 11 paid holidays throughout the year (9 standard + 2 flex holidays)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed