Community Outreach Liaison

ODYSSEY BEHAVIORAL GROUP•Franklin, TN

9d•Onsite

About The Position

Pasadena Villa Outpatient is seeking a Community Outreach Liaison to connect clinical partners, clients, and families to appropriate clinical resources. This role serves as a liaison and partner to educate communities, providers, clients, and families about mental health treatment services. The Community Outreach Liaison supports local admissions by acting as a concierge, welcoming incoming clients, families, and clinical partners to the facility. Pasadena Villa Outpatient is a leading provider of mental health treatment services across the region, with multiple locations across the US, focused on improving mental wellness. They are part of the Odyssey Behavioral Healthcare Network, offering a continuum of care. Their foundation is client-centered care and clinical excellence through a 5-star service commitment: Respect, Accountability, Integrity, Flexibility, and Collaboration. The Franklin, TN location specializes in expert care for adults (18+) facing mental health challenges.

Requirements

Must live in or around Franklin, TN
Position prefers a bachelor’s degree or master’s degree and 2+ years of related experience in clinical admissions and business development in a healthcare setting, or an equivalent combination of education and experience.

Responsibilities

Exemplifies our 5 Star Service to clients, team members, referents, and families.
Collaborates with local and national leadership team members to identify and cultivate strong community partnerships, elevating the facility’s presence in the local market.
Target follow-up meetings with all key referral sources ensuring internal and external obstacles to growth and retention are identified, minimized, and/or eliminated.
Schedules and conducts tours with referral sources, clients, and families.
Communicates various levels of care to potential clients, families, and referral sources.
Guides clients and families toward appropriate treatment options, effectively highlighting the benefits of treatment at the Outpatient Center in relation to the client’s individual needs and circumstances.
Obtains necessary information to quickly determine viability of potential admission.
Resolves challenges posed by clients and families ambivalent about committing to necessary and beneficial treatment options.
Empathically but prescriptively leading callers to the next step of deciding on admission.
Determines the clinical and financial viability of potential admissions.
Articulates the value and fit of facility programming to each potential client’s circumstances and needs.
Utilizes appropriate bonding techniques to establish rapport, build relationships, and enhance customer service and support.
Offers a high level of customer service and communication to referral sources, clients, and families.
Partners with admissions decision-makers and stakeholders including client, family members, professional referral sources, facility administration, clinical leadership, admitting physicians and utilization review coordinators.
Coordinates with the business office and Utilization Review to determine financing options for potential clients.