Outreach & Engagement Specialist

Commonpoint • Bronx, NY

6h • $50,000 - $50,000 • Onsite

About The Position

Commonpoint is hiring an Outreach & Engagement Specialist within its Outreach Department. The department engages community members, connects them with resources, and assists with program enrollment. This role represents Commonpoint services at community events and connects people with available programs, while also supporting engagement and retention for clients within the Bronx Center. The position reports directly to the Director of Outreach and Recruitment, Bronx.

The specialist conducts outreach and recruitment across the five boroughs of New York City, with a strong understanding of the Bronx. Activities include in-person canvassing, tabling, networking, community events, school partner events, information sessions, and workshops. The role also involves managing outreach communications and social media, tracking and reporting data, supporting client intake and enrollment, developing community partnerships, and preparing outreach materials.

The role supports the agency’s performance and organizational excellence processes, including goal setting, evaluations, timely documentation and data entry, professional development, and participation in data review and quality improvement activities. The position is based at 1665 Hoe Avenue, Bronx, NY 10460. The listed salary is $50,000. This is a non-union position.

Requirements

• Bachelor’s degree required.
• One to three years of administrative or program support experience focused on outreach and/or recruitment.
• Fluent bilingual Spanish/English speaking ability to serve the Spanish-speaking community.
• Strong proficiency in Google Suite and data management systems.
• Strong customer service skills and ability to build rapport and partnerships with stakeholders.
• Ability to maintain daily communication with stakeholders, partners, and clients.
• Excellent written and verbal communication skills.
• Ability and demonstrated experience using Microsoft Excel and Google Workspace applications.
• Organized and detail-oriented, with strong multitasking abilities.
• Ability to work collaboratively in team settings.

Nice To Haves

• Previous experience in a Commonpoint role is a plus.
• Bachelor’s degree in Health and Human Services, Public Health, or Health Administration preferred; master’s degree desired.
• One to three years of experience in outreach and recruitment for workforce development contracts, WIOA, Adult Literacy, community-based programming, youth programming, or similar areas.
• Experience tracking and analyzing quantitative and qualitative data for program performance evaluation, such as in Salesforce.
• Ability to exercise quick independent judgment and initiative.
• Knowledge of developing accountable systems based on contract requirements.
• Proficiency with databases and Google software.

Responsibilities

• Communicate with diverse communities and apply an understanding of workforce development strategies and population needs.
• Conduct daily outreach and recruitment activities, including assisting with social media management and responding to calls, text messages, and emails.
• Conduct in-person outreach across all five boroughs of New York City, including street canvassing, tabling, and networking.
• Recruit participants for Bronx programs by attending fairs, networking events, community events, and school partner events.
• Organize monthly community events, information sessions, and workshops.
• Travel throughout the five boroughs for field work and outreach activities.
• Meet monthly outreach and recruitment metrics supporting more than 500 clients monthly.
• Track and collect client data and prepare monthly reports on outreach and recruitment strategies and referral sources.
• Support development of a database of stakeholders and community partners to advance Bronx recruitment and enrollment goals.
• Build inclusive, compassionate, respectful, and empathetic relationships with community partners, participants, and families.
• Implement annual outreach program work plans related to key Bronx initiatives.
• Develop outreach presentation materials using graphic design platforms.
• Support client intakes and enter client data and demographics into Salesforce and other funder-mandated databases.
• Participate in performance management, including establishing annual goals, completing evaluations, and engaging in performance discussions with supervisors.
• Complete documentation, data entry, and reports accurately and on time, including updates to agency systems, dashboards, and tracking tools.
• Complete required annual professional development activities.
• Use program and service data in supervision, department meetings, reporting, and quality improvement efforts, including applicable surveys and feedback activities.
• Assist as needed.

Benefits

• Tiered health insurance options.
• Tiered dental insurance options.
• Tiered vision insurance options.
• Pension plan and 403(b) retirement savings opportunities.
• Generous paid time off and family-supportive policies.
• Professional development and education support.
• Recognition and appreciation programs.
• Employee discounts on programs and services.
• Free amenities, including private seasonal pool clubs and fitness facilities at select locations.
• Long-service severance upon retirement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level