Outreach & Diversion Specialist

Friends of the Family • Waterloo, IA

3d

About The Position

Develops and delivers street outreach, community engagement, and diversion services throughout assigned service areas. The specialist engages individuals experiencing literal homelessness in case management and supportive services, assesses service needs, provides crisis counseling, and helps clients access housing programs. The role coordinates local partnerships and diversion efforts, supports homeless verification and PSH certification, completes required data tracking and documentation, represents FOF at assigned meetings, and follows up with clients living on the streets to continue providing resources.

Requirements

• Ability to organize, prioritize, and plan work to meet deadlines.
• Ability to maintain confidentiality for all people FOF serves.
• Bachelor’s degree in social work, psychology, or a related field, or an equivalent combination of education and experience.
• Ability to travel throughout the FOF service area to provide in-person advocacy services and to other locations within the state for training as necessary.
• Ability to pass state, federal, and child abuse background checks.

Nice To Haves

• Previous experience in victim services, crisis intervention, housing programming, and/or case management.

Responsibilities

• Conduct street outreach in assigned service areas to understand the homeless population and provide intervention.
• Engage individuals experiencing literal homelessness in case management and supportive services.
• Develop and maintain local partnerships with housing service providers, crisis centers, hospitals, and other programs to facilitate quick access to services.
• Coordinate diversion efforts in the assigned service area.
• Provide service assessments, crisis counseling, and access to housing programs.
• Assist with homeless verification and complete PSH certification.
• Comply with data tracking and documentation requirements.
• Represent FOF at community and program development meetings as assigned.
• Conduct follow-up with clients currently living on the streets to continue providing resources.

What This Job Offers

• Job Type: Full-time