Outreach & Diversion Specialist

Friends of the Family • Waterloo, IA

1d

About The Position

The Outreach & Diversion Specialist delivers street outreach, community engagement, and diversion services throughout assigned service areas. The role engages people experiencing literal homelessness in case management and supportive services, assesses service needs, provides crisis counseling, and helps connect people with housing and other services. The specialist also develops local partnerships, coordinates diversion efforts, completes required documentation, and represents FOF at assigned community and program development meetings.

Requirements

• Demonstrated ability to organize, prioritize, and plan work to meet deadlines.
• Ability to maintain confidentiality for all people served by FOF.
• Bachelor's degree in social work, psychology, or a related field, or an equivalent combination of education and experience.
• Ability to travel throughout the FOF service area to provide in-person advocacy services and to other locations within the state for training as necessary.
• Ability to pass state, federal, and child abuse background checks.

Nice To Haves

• Previous experience in victim services, crisis intervention, housing programming, and/or case management.

Responsibilities

• Conduct street outreach in assigned service areas to understand the homeless population and provide intervention.
• Engage individuals experiencing literal homelessness in case management and supportive services.
• Develop and maintain partnerships with housing service providers, crisis centers, hospitals, and other programs to help people access services quickly.
• Coordinate diversion efforts in the assigned service area.
• Assess service needs, provide crisis counseling, and facilitate access to housing programs.
• Assist with homeless verification and complete PSH certification.
• Comply with data-tracking and documentation requirements.
• Represent FOF at community and program development meetings as assigned.
• Follow up with clients currently living on the streets to continue providing resources.

What This Job Offers

• Job Type: Full-time