Outreach Coordinator-Nor/Central California Region

Victor Careers•Stockton, CA

9d•Hybrid

About The Position

Under the direction of the Director of Innovation, the Outreach Coordinator facilitates referrals and client assignments for enhanced care management (ECM) between Agency providers and Medi-Cal managed care plans. The Outreach Coordinator is responsible for following outreach and engagement protocols and employing motivational interviewing techniques to encourage clients to consent to participate in enhanced care management program. The Outreach Coordinator is also responsible for ensuring clients who do consent to participate are referred and connected to the best provider who can address their whole-person needs, as appropriate.

Requirements

Must possess three years’ working experience in Behavioral Health, Social Services, Mental Health or related field.
High School Diploma or GED required.
Must have demonstrated excellent customer/employee relations skills.
Must have superior communication skills including writing (including editing), vocabulary, grammar, spelling and punctuation.
Must have proficiency and knowledge of PC hardware/software operations and applications including Microsoft Word and Excel.
Must possess a valid California driver's license, personal automobile insurance and driving record that meets the standards outlined in the Agency’s Policy: Motor Vehicle Operating Standards.
Must be physically and mentally fit in accordance with the Agency’s Policy: Physical Fitness Standards and Examinations.
Must be willing to complete a Tuberculosis (TB) test and drug screening test.
Must be willing to complete a personal background investigation conducted by the State of California.
Must be willing to work within a culturally integrated workplace and be willing to respect human differences based upon protected classes as defined by state, federal and local laws, or any other condition that distinguishes people from one another.

Nice To Haves

Prior experience as a Community Health Worker, Peer Support Specialist or Medical Assistant or similar role.
Multilingual capabilities preferred but not required.

Responsibilities

Conducts outreach and engagement activities following Agency protocols to facilitate linkage to the ECM program. Outreach and Engagement consists of phone calls, mailed information, and field visits.
Serves as the day-to-day contact for managed care plans and network providers to address questions about the status of referrals or cases.
Gains a deep understanding of the Full Circle provider network to support appropriate referrals.
Attention to detail to monitor client assignment and complete tasks in line with required timeframes established in Full Circle P&Ps.
Ability to engage clients in multiple modalities, including text, email, telephone and possibly in person.
Escalates issues appropriately to the Network Operations Director and provides input into continuous quality improvement efforts.
Completes all documentation in the required electronic system within the timeframes established.
Attends meetings with managed care plans and providers as assigned.
Attends weekly staff/team meetings and supervision.
Attends training as assigned.
Completes other duties as assigned.