Job ID #32179: Outreach Coordinator

City of Hamilton•Hamilton, ON

9d•CA$37 - CA$43•Hybrid

About The Position

Reporting to the Senior Project Manager, Waste Programming and Compliance, the Outreach Coordinator is responsible for educating the public about proper waste management practices and waste management programs. The Outreach Coordinator will represent the Waste Management Division at public events, implement, coordinate, and maintain educational programs, and oversee initiatives that contribute to waste diversion efforts. As a key member of the Waste Management team, this position will serve as a liaison with internal and external stakeholders and take the lead on project-based tasks when necessary.

Requirements

Relevant experience in areas such as Waste Management, Environmental Science, or Education, typically acquired through a combination of education and practical work.
Previous experience in public engagement, customer-focused environment, and delivering presentations in both an office and field environments.
Intermediate level Microsoft Word, Excel, Outlook and PowerPoint, Experience using D365, GISNet, and Amanda is
Ability to deal effectively with management, peers, staff and the public.
Must be able to communicate professionally, both verbally and in written form.
Ability to organize and prioritize multiple tasks to meet
Capacity to quickly assess and address a variety of issues and concerns raised by supervisors and colleagues.
Ability to work independently as well as collaboratively in a fast-paced
Strong conflict resolution skills are required.
Must hold and maintain a Class “G” Driver’s License valid in the Province of Ontario and a point-free driving record and or record found to be satisfactory to the City of Hamilton.
Daily travel is required.

Nice To Haves

Previous work experience with Waste Management would be considered an asset.
Previous experience preparing Request for Quotations and other procurement documents would be considered an asset.
Event management skills are preferred.

Responsibilities

Acts as a liaison with the public to promote and support various waste programs and services.
Educates residents on the benefits of waste programs and services.
Represents the division at community events, festivals, meetings, and lead presentations as needed.
Works closely with section and division staff to address public concerns and requests in a timely manner, ensuring that feedback is incorporated into outreach planning.
Distributes promotional and educational materials to residents, property owners, and business owners regarding Waste Management programs and services.
Facilitates the delivery of diversion containers, supplies, and educational material to properties and events during program implementation or as part of on-going program maintenance.
Provides coordination and administrative support for outreach initiatives, programs, public messaging, vendor troubleshooting, and daily issues to ensure services align with policies and procedures.
Maintains database records including complaints, performance data, and cost analysis.
Coordinates, organizes, and plans activities relating to program monitoring and follow-up.
Assists in the development, coordination, and administration of programs and services while monitoring division policies, standards, and requirements.
Aids in the preparations of procurement documents as needed.
Evaluates performance of programs and reports findings to the Project Manager or other divisional staff.
Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.
Provides training and guidance to Outreach Co-op students in public education related tasks.
Performs other duties as assigned which are directly related to the major responsibilities of the job.