Outreach Coordinator

U.S.VETS•Phoenix, AZ

1d•$52,141 - $65,176•Onsite

About The Position

The Outreach Coordinator for U.S.VETS is responsible for coordinating the screening and intake process for new clients admitted to the program. This person will have substantial contact and collaborate with local agencies that provide services to the homeless as well as outreach efforts to those veterans who are living in substandard conditions. The individual in this position reports directly to the Program Manager and will also provide supervision to other Outreach Specialists and/or volunteers as needed.

Requirements

Bachelor’s degree in social services field
Minimum of four years of relevant employment experience may substitute for degree requirements
Minimum of 2 years of supervisory experience in related field
Two years of employment at U.S.VETS may substitute for supervisory experience
Ability to work effectively with a diverse group of clients, staff, and community members
Excellent written and oral communication skills
Leadership and conflict management skills
Demonstration of personal and financial integrity in the workplace
Ability to take direction, work independently with minimal oversight, and to work within a team
Valid driver’s license required.
Must meet company insurance requirements and complete a provided driver training course

Nice To Haves

Experience working with people experiencing homelessness and/or the veteran population

Responsibilities

Establishes and maintains working relationships with local service providers and employers
Connects veterans experiencing homelessness and at-risk veterans and their families with housing and services
Conducts the initial screening of potential clients at the site
Facilitates the admission and discharge processes for the various programs at the site
Identifies goals of potential clients to ensure suitability for programs at the site
Tracks and maintains a database of clients served by the site’s outreach team
Performs interventions and crisis resolution with clients
Supports and upholds the principles of the programs and communicates with Case Managers and other staff regarding client issues when needed
Participates and contributes to weekly meetings regarding program goals
Ensures grant and program compliance by verifying eligibility through reviewing documentation such as homeless status, veteran status, income status, etc.
Compiles mandatory intake and verification documentation and ensures file completeness
Maintains acceptable occupancy rate for the program through outreach efforts
Facilitates room assignments and changes for existing clients across all programs
Facilitates proper and timely communication with Case Management and Veteran Services departments
Provides regular updates to Program Manager, Operations Manager, and Executive Director regarding admissions, client developments, changes, discharges, etc.
Assists in training of new Outreach Specialist and other new staff as appropriate
Plans, implements, supports and troubleshoots staff training on issues of safety, toxicology testing processes, and other areas as needed
Performs other duties as assigned