Metro Line Outreach Case Manager - (5680)

PATH (People Assisting the Homeless)•Los Angeles, CA

7h•$25 - $30•Hybrid

About The Position

PATH is seeking candidates passionate about helping others make a positive change in their lives to join our Metro Rail Outreach team as the Case Manager at the Union Station location. Since its foundation in 1984, PATH (People Assisting The Homeless) has pioneered bold and effective approaches to assist people experiencing homelessness. PATH operates services throughout California, connecting our clients to a comprehensive continuum of homelessness prevention, street outreach, employment preparation and placement assistance, individualized case management, supportive services, interim housing, and permanent supportive housing. We believe our mission to end homelessness can be achieved by providing permanent housing and highly individualized supportive services. Every program in our growing range of services is designed to holistically address barriers to long-term housing stability, implementing evidenced-based practices to promote improved wellbeing beyond housing alone. We are committed to improving the quality of our services by creating a diverse work environment for the community at large.

Requirements

Two (2) years of experience in outreach case management or a related field
Employment eligibility verification
CPR/First Aid training (or ability and willingness to obtain)
Tuberculosis Test
Background Screening
Drug Test
Reliable transportation
A valid driver’s license
Proof of insurance and ownership for personal vehicles used during work duties
The ability to qualify for PATH's insurance coverage
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa.
Individuals who are currently receiving services from PATH or have received services within the past two years cannot be employed.

Responsibilities

Conduct daily street outreach to develop relationships and build rapport with clients to assist them with finding a home.
Respond within specific contract timeframes to requests for street outreach services and send follow-up information to the requestor and supervisor.
Conduct VI-SPDAT (Vulnerability Index- Service Prioritization Decisions Assistance Tool) on all new clients to identify and connect them with proper intervention and services; document results, complete match initiation form and submit all paperwork to CES coordinator.
Collaborate with clients and the street outreach team to develop an Individualized Service Plan (ISP) for each client that addresses short- and long-term goals.
Provide street-based case management services that connect clients to long-term supportive services and help improve their quality of life: Meet with established clients on a regular basis to review, evaluate, and support goal completion. Assist with gathering necessary documentation such as birth certificates or social security cards. Provide employment assistance, housing referrals and health related referrals as appropriate. Assist clients with establishing personal benefits such as GR, SSI, TANF, and Veterans Pension. Assist with housing navigation and applications for supportive and subsidized housing. Provide advocacy for clients with prospective landlords. Provide ongoing information, referrals, linkages, and advocacy for all other identified needs.
Collaborate with community substance abuse and mental health providers to ensure seamless referral services.
Build relationships with prospective landlords and identify appropriate permanent housing options.
Work with local law enforcement and interim service providers to ensure a smooth transition from street living to interim housing.
Creatively use and develop community resources to broker and link clients to services.
Provide a high-quality customer service environment for all clients.
Participate in staff meetings and training as assigned by the supervisor.
Complete all necessary paperwork to track client progress (daily logs, ISP, etc.).
Ensure all program data is accurate and entered into the appropriate program documentation system as contractually required (e.g. HMIS, internal spreadsheets, CES).
Prepare case-related reports, including, but not limited to, demographics, outcomes, successes, and challenges.
Generate client data for reporting.
Complete follow-up and retention services and provide back-up documentation in the client file.