Metro Outreach Case Manager

Special Service for Groups- HOPICS•Los Angeles, CA

15h•Onsite

About The Position

Under the supervision of the Program Supervisor and Program Manager and as part of a multidisciplinary team, the Incumbent (Outreach Case Manager) will perform professional case management services in connection with outreach to, and linkage for, individuals experiencing homelessness. The incumbent will assist consumers and their support systems in understanding and developing solutions to issues that contribute to and result from homelessness. The incumbent will receive technical guidance, consultation, and supervision to enhance their skills in developing effective case management techniques for serving homeless individuals. The incumbent will comply with all ethical and legal mandates related to documentation, confidentiality, and reporting requirements. The incumbent will utilize evidence-based case management practices to assess clients' immediate needs, housing barriers, and service needs, and will develop individualized service and treatment plans designed to address factors contributing to homelessness. The incumbent must be able to effectively coordinate daily field-based responsibilities, including client engagement, service delivery, documentation, meetings, and training. As part of a homeless outreach effort within Service Planning Area 6, the incumbent will coordinate services with a multidisciplinary team and provide outreach and case management services across Metro Lines A, K, and C. The incumbent will work closely with law enforcement partners, including the Los Angeles County Sheriff Department (LASD), Metro Safety personnel, and other community stakeholders to engage and provide services to people experiencing homelessness (PEH) on assigned Metro platforms, stations, transit corridors, and surrounding areas. The incumbent will assist in connecting clients to housing, mental health services, substance use treatment, medical care, and other supportive resources while supporting safety and accessibility throughout the Metro transit system.

Requirements

Some credits from an accredited college or university, or at least two years of experience working with homeless individuals
Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds
Ability to work with homeless clients in the field
Ability to communicate effectively both written and orally with collaborative entities
Neat and professional appearance
Attention to detail and punctuality required
Working knowledge of Microsoft Word, Excel, and Internet
Experience working with homeless persons with co-occurring issues (mental/health/disabilities/substances)
Be able to work with co-occurring populations that present with any stand alone or combination of mental illness, health conditions and substance related concerns.
Must be able to report (verbal/written) in accordance with the law all legal issues that surface (i.e., Tarasoff, child abuse, vulnerable adult abuse, danger to self/others and grave disability, etc.)
Professional experience working within a multidisciplinary team.
Be able to coordinate the submission of client documentation if unable to work
If in recovery, a minimum of three (3) years of being drug and alcohol free is required.
Must be able to produce verification of Employment Eligibility and pass a Background Clearance.
TB test required (not more than (3) months prior to or (7) days after Date of Hire, and renewed annually thereafter)
CPR and First Aid Certification required within 30 days of employment with company
Valid Driver’s License and auto insurance required.
Knowledge of evidence-based practices and be able to use them in the field.

Nice To Haves

Ability to work evenings, overtime, weekends or holidays.

Responsibilities

Conduct immediate needs assessments with adult consumers to obtain information to complete a comprehensive treatment plan
Have working knowledge of how to present within a Multi-Disciplinary Team (MDT) due to collaboration involved with internal and external entities
Be comfortable working and providing assistance to homeless clients in the field.
Be able to establish client treatment plans that correlate with the clinical assessments of therapists, nurses and substance use counselors
Assist the consumer to resolve or cope with issues that contribute to mental, emotional, medical and/or substance related problems
Be familiar with and able to document in accordance with the guidelines established for the E6 program, including entering all notes and treatment plans, and outcomes into HMIS.
Provide services primarily to clients who are living in or on LA County property, such as metro rail stations, metro bus stops, and other metro facilities.
Provide services to homeless consumers by providing case management (including providing solutions to immediate needs, linkages to benefits, housing supports, other mental health, physical health, and substance use programs, food support, hygiene support, linkages to employment or school resources, etc.)
Work with homeless consumers, adults with co-occurring substance abuse issues and mental/physical/developmental disabilities
Document effectively in accordance with established standards of care on a daily basis.
Participate in all required meetings, trainings, collaborations, and multi-disciplinary team meetings within the program and be prepared to discuss, educate, present or evaluate the nature and progress of presenting issues
Attend other meetings, training sessions, seminars, as needed to effectively perform duties affiliated with this position
Coordinate program activities to meet contractual agreements, laws, regulations and funding directly with the Program Manager
Participate in regular supervision with the Program Manager and/or Program Supervisor
Assume other tasks as assigned and required for this position assigned by the Program Manager and Program Supervisor
Conduct all interventions and treatments in the field.
Coordinate transportation and transporting E6 staff and participants using the Agency van as needed
Provide and maintain documentation of homeless status to intake workers and to clients and keep copies in client files
Provide HIV/AIDS information, education and linkages to testing, housing and services
Be knowledgeable about HIV/AIDS services and testing locations
Enter all outreach activity into HMIS system regularly and be responsible for ensuring the accurate entry of all team members
Assist with collecting and inputting information for the preparing of all LAHSA required reports including but not limited to QPR, APR
Build rapport with individuals and staff of various community organizations that serve homeless individuals, families, low-income households, and other HOPICS target populations.
Inform, educate, and refer homeless individuals and families about HOPICS programs and services of available to them.
Maintain appropriate boundaries and adhere to SSG’s Code of Ethics and HOPICS’ Core Values
Represent the Agency and Division in a professional manner at meetings and community events
Maintain regular attendance, maintain files/records on client services in compliance with HIPAA & CFR42 and other funding requirements for auditing purposes.
Ensure that all client records/documentation are submitted, or a plan arranged to send them in, if the incumbent resigns from this position.
Perform other duties as assigned by their immediate supervisor and or Division Director.
Provide support to administrative and data-related Information Technology Department functions.