PATH Outreach Case Manager

Bridgeways • Everett, WA

1d • Hybrid

About The Position

Provides direct service with program recipients and completes administrative tasks to assist the PATH Program Manager in providing outreach and case management services to individuals experiencing homelessness who are not engaged in supportive community services. The role involves understanding and practicing safekeeping of client-protected health information, maintaining reliable attendance, and providing direct outreach and case management services to facilitate engagement in behavioral health, housing, and other social services. This includes completing paperwork/electronic documentation, collecting and entering required data into the Homeless Management Information System (HMIS), and documenting all work appropriately in Bridgeways’ Electronic Medical Record system. The position also involves providing case management/information and referral to other community resources, supportive counseling using Motivational Interviewing, assisting individuals in obtaining necessary documentation for benefits, and coordinating service provision. The role requires representing Bridgeways in community and regional activities, establishing liaisons with community agencies to meet housing needs, and staying abreast of WA State landlord-tenant law and other housing regulations.

Requirements

• Two years’ experience working in a social service agency, particularly with adults with chronic and persistent mental illness and familiarity with local, state, and federal low-income housing resources, community resources, and local homeless programs.
• Lived experience congruent with the Target Population for this service may substitute for the social service agency requirement. Lived experience includes and is not limited to being a veteran, having a behavioral health issue, and homelessness.
• Working knowledge of: Medicaid, BHO, WAC, and managed care client requirements regarding clinical services and documentation at a highly developed level.
• Knowledge of and demonstrated skills in the effective provision of clinical behavioral health services in adult mental health.
• Knowledge of current behavioral health care practices.
• Knowledge of local, state, and federal housing guidelines, trends, and funding opportunities.
• Knowledge of Landlord/Tenant Law, Fair Housing Laws, Homeless Management Information Systems, and community housing resources.
• Ability to pass the background check.
• Must have or be able to obtain a Washington State Driver's License.
• Ability to promote housing services offered by Bridgeways in community settings.
• Ability to learn and utilize electronic medical records for confidential and safe record-keeping that conforms to agency requirements.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to understand broad conceptual terms and specify fine details of concepts used in developing and implementing programs, policies, and procedure.

Responsibilities

• Understands and practices safekeeping of client-protected health information per Bridgeways’ HIPAA policies and procedures.
• Maintain a reliable attendance record and adhere to scheduling requirements based on business and clients’ needs.
• Provides direct outreach and case management services to facilitate engagement in behavioral health, housing, and other social services.
• Completes paperwork/electronic documentation, collecting and entering required data into the Homeless Management Information System (HMIS), and documenting all work appropriately in Bridgeways’ Electronic Medical Record system.
• Provides case management/information and referral to other community resources; supportive counseling as appropriate utilizing Motivational Interviewing to facilitate coordination with other resources.
• Assists individuals in the community to obtain necessary documentation for benefits and to coordinate service provision.
• Documents and submits all paperwork required for services provided in a timely and accurate manner to ensure compliance.
• Represents Bridgeways in community and regional activities, committees, and work groups as requested.
• Establishes liaisons and relationships with appropriate community agencies to meet necessary current and future housing needs.
• Stay abreast of WA State landlord-tenant law, screening laws and procedures, and other appropriate laws and ordinances pertaining to housing regulation.

Benefits

• Generous Paid Time Off (31 days including 15 flexible use PTO days, 10 paid holidays, 2 personal days, and the final week of the year)
• Comprehensive medical, dental, and vision insurance with medical premiums starting as low as $30 biweekly (must work 30+ hrs/week)
• Optional Life Critical Illness, Illness, and Pet Insurances available.
• 401k with immediate vesting and employer contributions of 3% gross salary following 1 year of service.
• Mental health coverage through Teledoc Mental Health (100% Employer Paid)
• Roadside Assistance for all employees (100% Employer Paid)
• Long Term Disability Insurance (100% Employer Paid, must work 30+ hrs/week)
• Teledoc Health Coverage (100% Employer Paid if working <30 hrs/week)
• Vision, prescriptions, and entertainment discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed