Outreach Associate

Recovery Centers of America • Indianapolis, IN

3d • Hybrid

About The Position

The Outreach Associate is responsible to establish, maintain and develop relationships with referents as well as identify new business opportunities within assigned territory. Additionally, the Outreach Associate is responsible for working with all facets of the treatment experience for a patient, their family and all referral sources.

Requirements

• Bachelor's Degree or 3 years' experience in Behavioral Health/SUD industry
• Valid driver's license required
• Demonstrates proven sales and closing skills
• Proficiency in Microsoft Office products as well as Salesforce
• Passion for helping those in recovery
• Demonstrates exemplary customer service skills
• Exceptional verbal and written communication skills
• Experience in the sale of products and/or services to multiple management layers of a hospital and/or health systems
• Exceptional presentation skills
• Strong organizational skills
• Displays tact in dealing with staff and management team
• Willingness to be flexible in adjusting to new and changing situations

Nice To Haves

• Knowledge of managed care and insurance- as it relates to mental health benefits- is a plus.
• Knowledge of SUD is preferred.

Responsibilities

• Identifies, builds, and maintains relationships with key referral partners.
• Maintains a regular servicing schedule that organizes a balance of referral partner maintenance and new business development.
• Manages all client related communication and CRM remotely, via smart mobile devices.
• Effectively converts a general inquiry to a rescue by managing the admissions process.
• Conducts quality presentations for agencies, hospital staff, discharge planners, and other groups as they are identified.
• Builds and maintains productive interdepartmental relationships.
• Adheres to all expense limitations and guidelines and submits monthly expenses via Expensify by the designated deadline.
• Ability to clearly communicate with key members of the team, regarding potential admits and clients in the pipeline.
• Ability to assist clinical team with discharge planning -- identifying and contacting appropriate facilities for transfer of care when needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level