Outreach Associate, Business Development (Houston, TX)

American Addiction Centers•Houston, TX

1d•Remote

About The Position

Outreach Associates are responsible for building relationships with qualified referral partners in the Houston, TX territory, for the purpose of facilitating admissions to American Addiction Centers Treatment Programs. This role requires identifying, building, and maintaining relationships with key referral partners, managing a regular servicing schedule that balances referral partner maintenance and new business development. The associate will manage all client-related communication and CRM remotely via AAC-provided smart mobile devices, with communication frequently falling outside regular business hours, including weekends. Occasional overnight travel will be required. The role involves converting general inquiries into admissions by managing the admissions process, and associates are measured monthly against company-wide Key Performance Indicators (KPIs). A general understanding of treatment modalities, levels of care, and industry best practices for treating substance use and co-occurring disorders is necessary. The position requires the ability to multi-task, work with minimal supervision, and problem-solve through various scenarios. Responsibilities include conducting quality presentations for agencies, hospital staff, discharge planners, and other identified groups, building and maintaining productive interdepartmental relationships, adhering to expense limitations and guidelines, and submitting monthly expenses via Expensify by the designated deadline. Clear communication with key team members regarding potential admits and clients in the pipeline is essential. The role also involves assisting the clinical team with discharge planning, including identifying and contacting appropriate facilities for transfer of care when needed. Knowledge of managed care and insurance as it relates to mental health benefits is a plus. Outreach Associates must possess the skills and competency to communicate with people at all levels of the organization, including executive management, patients, and external agencies.

Requirements

Four-year degree or equivalent demonstrated experience in addiction treatment marketing field.
1+ years related experience and/or training; or equivalent combination of education and experience.
Organizational skills
Ability to multitask
Ability to travel through an area covering multiple states
Technologically savvy
Ability to create reports outlining weekly visits
Valid driver's license, and pass MVR check.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and execute general correspondence.
Ability to speak effectively before groups of customers or employees of an organization.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations
Ability to travel with frequency

Nice To Haves

Knowledge of the substance abuse industry preferred
Knowledge of managed care and insurance- as it relates to mental health benefits- is a plus.

Responsibilities

Identifies, builds, and maintains relationships with key referral partners.
Maintains a regular servicing schedule that organizes a balance of referral partner maintenance and new business development.
Manages all client related communication and CRM remotely, via AAC provided smart mobile devices.
Effectively converts a general inquiry to a rescue by managing the admissions process.
Has a general understanding of treatment modalities, levels of care, and industry best practices for treating substance use and co-occurring disorders.
Possesses the ability to multi-task, work with minimal supervision and problem solve through a variety of scenarios.
Conducts quality presentations for agencies, hospital staff, discharge planners, and other groups as they are identified.
Builds and maintains productive interdepartmental relationships.
Adheres to all expense limitations and guidelines and submits monthly expenses via Expensify by the designated deadline.
Ability to clearly communicate with key members of the team, regarding potential admits and clients in the pipeline.
Ability to assist clinical team with discharge planning – identifying and contacting appropriate facilities for transfer of care when needed.