Outreach Assistant -Full Time
About The Position
The Outreach Assistant serves as a primary point of contact for Licking County Aging Partners and plays a vital role in connecting older adults and community members with programs, services, and resources. This position is responsible for front desk operations, client assistance, outreach support, donor tracking activities, event assistance, and administrative functions that support the Community Engagement Department. This position creates a welcoming environment for visitors, assists clients in accessing services and programs, supports community outreach initiatives, and contributes to the successful execution of events, fundraising efforts, and community engagement activities.
Requirements
- Demonstrate sensitivity, empathy, and understanding of the needs of older, impoverished, and developmentally disabled individuals; display common sense and good judgment and actively promote LCAP to the public.
- Uphold the highest level of confidentiality, honesty, and integrity, and always represent the organization positively and professionally.
- Demonstrated working knowledge of computer operations and standard office equipment (copiers, faxes, etc.) and must be able to utilize all Microsoft Office services.
- Commitment and desire to provide excellent service to all clients and aging community members.
- Maintain predictable and regular attendance, work stated hours, communicate, comprehend, and follow policies and procedures, and develop and maintain positive working relationships with all staff.
- Must be able to perform all job responsibilities satisfactorily and meet the same job title's physical requirements.
- All employees must possess and maintain a Valid Ohio Driver’s License and the minimum auto insurance coverage for Ohio (must be able to provide proof upon request).
- High school diploma or equivalent preferred.
- Strong interpersonal skills with the ability to engage and build rapport with older adults.
- Excellent written and verbal communication skills.
- Customer service experience required.
- Dependable, organized, and strong judgment and discretion.
- Ability to manage multiple tasks and priorities.
Nice To Haves
- Development or fundraising experience, and/or experience with a CRM preferred.
Responsibilities
- Support Community Engagement programs including but not limited to Fan Program, Pet Food Pantry, Commodity Box distribution, and SmileMaker (telephone reassurance) calls.
- Provide monthly reporting of funds and other inter-departmental spreadsheets.
- Assist with event coordination including registrations, ticket sales, setup, and cleanup.
- Maintain and organize program materials (e.g., Veterans Wall).
- Ability to work collaboratively with and provide highly professional, positive customer service to all constituents.
- Represent LCAP in a professional and welcoming manner during programs and activities.
- Assist in gift processing and documentation in a timely manner.
- Support donor stewardship projects including acknowledgement letters, assisting in the creation of new templates and ensuring accuracy of information.
- Reception and Front Desk Coverage.
- Effectively answer and route calls on a multi-line phone system with confidence while multi-tasking in an organized fashion.
- Greet visitors and provide directions or assistance.
- Assist participants with daily check-in.
- Track daily donations and program income.
- Maintain and update mailing lists.
- Provide general administrative support as needed.
- Perform other related duties as needed or as assigned.
Benefits
- Medical
- Dental
- Vision
- Company paid Life & Long Term Disability insurance
- 403B Retirement plan (with 6% Agency contribution after 1 year of service and still employed)
- 12 paid Holidays
- Generous Paid Time Off accrual
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
