Outreach and Retention Specialist

Research Foundation of The City University of New York•New York, NY

4d•Onsite

About The Position

The Workforce Education Center at LaGuardia Community College is seeking an Outreach and Retention Specialist for its Train & Earn Program. This initiative offers comprehensive occupational and work-readiness training for out-of-school, out-of-work (OSOW) youth aged 16-24, preparing them for entry into high-growth occupations in in-demand sectors. The program focuses on healthcare-related training, including Emergency, Medical Technician (EMT) (Basic), Certified, Medical Administrative Assistant (CMAA)/Certified Clinical Medical Assistant (CCMA), and Central Service Technician/Central Sterile Technician (CST) certifications. Upon completion of training, students will begin a 150-hour paid internship and sit for a certification exam. Job placement is an outcome after completion of the internship. The Outreach and Retention Specialist will be dedicated to focusing on student recruitment and supporting case managers around program retention. This position requires excellent messaging to the community in order to assist in the recruitment of eligible students. The Outreach and Retention Specialist, working closely with the Program Director, plans and coordinates outreach goals and helps to cultivate relationships with community organizations, leaders, and programs. This position plays a critical role in the success of the program through supportive services, recruitment of eligible students, and retention of students in their chosen skills training component.

Requirements

Associate's degree (AA) required in Marketing or Communications
2-3 years of relevant experience working with young adults ages 16-24
Knowledge of Social Media platforms and their usage
Excellent computer skills
Detail-oriented
Active listener
Critical thinker
Dependable
Excellent organizational skills
Fingerprinting is required within the first 30 days of employment

Nice To Haves

BA degree preferred

Responsibilities

Working closely with the Train & Earn program staff to implement a coordinated effort of recruitment
Working closely with the Case Managers to support student retention
Identify and cultivate relationships with community organizations, leaders, and programs
Usage of social media, email, and in-person meetings to convey messages about Train & Earn
Give presentations and speak in a public setting as needed
Keep complete records of outreach events and activities, and contacts of the people reached
Conduct focus groups with outside communities and students in the Train & Earn program as needed
Outreach to the workforce development arena for support and recruitment
Other duties as assigned