Outreach and Retention Administrator

Goodwill Industries Ontario Great Lakes • Sarnia, ON

1d • CA$40,270 - CA$43,890 • Hybrid

About The Position

Goodwill is hiring an Outreach and Retention Administrator to prepare and facilitate community information sessions. This role will promote Employment Service programs through community outreach, aiming to increase client referrals and develop referral partnerships. The administrator will also assist job seekers in their first year of employment. Goodwill is a diverse and inclusive team dedicated to improving lives through its mission of WORK, welcoming all backgrounds, knowledge, abilities, and perspectives. They offer training, coaching, and support for career growth.

Requirements

• Proficient computer skills using Word, Excel, PowerPoint, Outlook and database software packages.
• Excellent communication skills (verbal, written and computer)
• Solid group presentation skills and public speaking, with sound knowledge of adult learning techniques.
• Well-organized individual, with strong problem-solving skills and self-initiative.
• Team player but must be able to work independently with minimal supervision.
• Knowledge and/or experience serving clients with employment barriers, including disability.
• Must be customer-oriented, self-motivated with a positive attitude.
• Post-secondary education in social services, training and development, employment services, or similar discipline.
• A minimum of 3 years’ experience in successful group facilitation with a diverse participant base with varying abilities.
• Valid driver’s license and access to a reliable motor vehicle to attend various job and community sites.
• Ability to travel between Chatham-Kent and Sarnia-Lambton.

Nice To Haves

• Experience in an outside sales and/or marketing role considered an asset.

Responsibilities

• Through scheduling and attending community meetings and participating in relevant councils and committees, actively markets ES programs and conducts outreach to the community.
• Maintains and nurtures relationships with community, employer and collaborative partners and cultivates new ones.
• Delivers workshops to varying groups using in-person as well as virtual means, as applicable.
• Maintain comprehensive and organized tracking of all outreach efforts; analyze and report on outreach data outcomes on internal database system.
• Follow up with program participants over the course of their first year of work.
• Record retention results as per program standards.
• Maintain current records on job seekers in retention meeting monthly retention targets.

Benefits

• dental/health available for full-time and some part-time positions (based on hours worked)
• Registered Pension Plan opportunity for various roles
• Employee discount at retail locations
• Equitable access to skills training & coaching, scholarships, and educational credentials
• Personal and professional development support with Life Coach & Employee Assistance Program
• Work-life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree