Outreach and Enrollment Specialist

Greater Valley Health Center•Kalispell, MT

1d•Onsite

About The Position

This role is to improve access to affordable healthcare by connecting uninsured and underinsured individuals with appropriate coverage options. This position provides clear, accurate guidance on health plans available through the Federal Insurance Marketplace and Medicaid, while supporting individuals through the enrollment process from start to finish. Through proactive outreach and strong community partnerships, this role helps expand health insurance coverage and promotes access to essential primary, dental, and behavioral health services, ultimately supporting healthier individuals and a stronger community. This position is part-time to start, with the opportunity to transition into a full-time role based on performance and operational needs.

Requirements

High School diploma or GED
Understanding of HIPAA and patient confidentiality standards
Familiarity with local community resources
Proficiency in data entry, spreadsheets, and word processing applications
Strong customer service and interpersonal skills
Clear and effective verbal and written communication
Competency in using computers and standard office equipment
Work independently with strong attention to detail and accuracy
Maintain strict confidentiality of medical, financial, and legal information
Adapt to new processes and apply training effectively
Demonstrate flexibility and willingness to support team needs
Build and maintain positive relationships with patients, staff, providers, and the public
Maintain accurate records and documentation
Have and maintain a valid Montana’s driver license
Must obtain and maintain Certified Application Counselor (CAC), Federally Facilitated Marketplace (FFM) certification (or equivalent) within a designated timeframe upon hire (3 months)
Positive, compassionate, and team-oriented approach
Strong work ethic and commitment to service

Nice To Haves

Associate degree
One-year relevant experience or training with community outreach, electronic health record systems, customer service, or medical office/clinic is preferred.

Responsibilities

Assist individuals and families with enrolling in health coverage, including completing applications, gathering documentation, and resolving enrollment issues
Clearly explain eligibility requirements, benefits, costs, and appeals processes
Assess client needs and connect them with appropriate healthcare and community resources
Provide guidance on premium tax credits and potential financial impacts
Serve as a resource for Medicaid, public assistance programs, and the Health Insurance Marketplace
Offer referrals to additional support services, such as Social Security Disability programs
Participate in community outreach events and build relationships with local businesses and organizations
Support the development and implementation of outreach and enrollment initiatives
Communicate effectively with patients, families, providers, and referral partners
Contribute to quality assurance and improvement efforts
Maintain strict confidentiality of all patient information
Perform additional duties as assigned