Outreach and Engagement Worker
About The Position
This community-based position provides direct, face-to-face services to adults experiencing homelessness and mental health challenges throughout Sacramento. The role delivers mental health, substance abuse, and supportive services consistent with the Psychosocial Rehabilitation and Strengths Model. Services include recovery- and strengths-based community outreach, case management, housing navigation, social rehabilitation, skills building, benefits and resource support, group facilitation, and crisis intervention. The position also supports clients and guests at the Community Wellness Center and provides transportation to appointments. The role requires maintaining documentation in accordance with El Hogar and Sacramento County policies and producing the required monthly units of service. Seventy percent of staff time must be spent providing face-to-face or other eligible community-based support for or with clients. The position has no supervisory responsibilities.
Requirements
- High school diploma or GED.
- Meet one of the following experience and education pathways: four years of experience in a mental health or drug and alcohol rehabilitation-related field providing services to individuals experiencing mental health challenges and/or homelessness; or two years of direct-care experience providing such services to homeless individuals plus two years of education or training in a related subject area; or a bachelor's degree in a mental health or drug and alcohol rehabilitation-related field.
- Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.
Responsibilities
- Conduct face-to-face community outreach, screen individuals for eligibility, and enroll them in the program.
- Act as a liaison among clients, their identified support persons, and community service providers.
- Assist with coordinating and delivering preventive health care programs and benefits support services.
- Provide ongoing outreach, engagement, and crisis intervention to clients in the field or onsite.
- Conduct intake and risk assessments with clients and support persons to obtain psychosocial and medical history.
- Assess ongoing service needs and create recovery-oriented, strengths-based treatment plans with clients.
- Assist Service Coordinators, Clinicians, and Peers with assessments, service plans, case management, housing support, and crisis intervention.
- Prioritize and adjust services to client and clinic needs to support quality services and clinic goals.
- Distribute educational materials, donated items, and outreach kits or supplies to people experiencing homelessness.
- Inform people in community settings about Sacramento County programs, including providing presentations about CORE Mariposa services.
- Provide community stakeholders with educational information about behavioral health and social service programs in Sacramento County.
- Transport clients to mental health, medical, and benefits appointments.
- Support clients and guests at the Community Wellness Center in obtaining identified supportive services.
- Complete and support HMIS assessments and service data entry for clients and guests experiencing homelessness, chronic homelessness, or risk of homelessness.
- Participate in supervision, staff meetings, consultation, travel, crisis and emergency coverage, weekend coverage, agency-wide meetings, and training as required by the supervisor.
- Maintain charting, records, and documentation in accordance with El Hogar and Sacramento County regulatory policies and procedures.
- Produce the required number of regulatory service units per month, with 70% of staff time spent providing face-to-face or other eligible community-based client support.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
