Outreach and Engagement Case Manager, Adult Department - Get a FREE Master’s Degree in Clinical Mental Health Counseling!

Center for Life Management•Derry, NH

About The Position

The Outreach and Engagement Case Manager provides assessment, psychoeducation, case management, and community-based counseling support to engage or re-engage adults in agency services. The role helps clients manage symptoms and behaviors that interfere with functioning and wellness goals. The position serves adults and elders experiencing severe and persistent mental illness, co-occurring developmental disabilities, and substance use disorders, and works collaboratively with treatment teams, natural supports, and external providers. This is a full-time, 40-hour-per-week position. Services may be provided in the community, in clients’ homes, in the office, or remotely via telehealth, depending on treatment objectives and interventions. The position includes set monthly case-management contacts and weekly billable-service expectations, with incentive pay available for exceeding productivity expectations. CLM also describes a professional-development program through which eligible employees may pursue a Master of Science in Clinical Mental Health Counseling, with tuition covered by the company subject to program requirements.

Requirements

Bachelor’s degree or higher.
Ability to exercise sound clinical judgment in routine, urgent, and emergent clinical situations.
Proficient computer skills, specifically with Microsoft Office applications.
Ability to document effectively and efficiently during clinical work.
Ability to navigate an electronic health record.
Ability to work as part of a clinical team and also be self-directed and motivated with minimal supervision.
Ability to acquire and effectively practice new clinical skills as agency needs and services evolve.
Effective communication and organizational skills, and ability to multitask.
Reliable internet access, transportation, a clean driving record, and proof of auto insurance coverage.
Manual dexterity to use computers and ability to sit for extended periods.

Nice To Haves

Experience working with individuals with mental illness and/or co-occurring disorders.
Experience with Adult Needs and Strengths Assessment (ANSA) and eligibility assessments for state-funded services.

Responsibilities

Provide individual diagnostic assessments to determine clients’ strengths, needs, resources, and objectives.
Formulate treatment plans that specify presenting problems, objectives, interventions, and desired outcomes.
Complete assessments to determine eligibility for state-funded services.
Develop individual care plans; plan for crisis management; provide crisis interventions, assessments, and referrals; and monitor service delivery.
Provide outreach, advocacy, resource identification, referral, mobilization, linkage, monitoring, and coordination of service activities.
Use motivational interviewing strategies to elicit behavior change and support wellness goals.
Provide psychoeducation using Illness Management and Recovery (IMR) to support goal and coping-skill development.
Provide supportive counseling and Functional Support Services (FSS) in home or community settings as appropriate to treatment objectives and interventions.
Provide Individual Therapeutic Behavioral Services (TBSI) to develop, apply, and reinforce coping strategies that reduce or ameliorate symptoms and behaviors interfering with functioning and goal achievement.
Encourage and provide opportunities for natural supports to participate in Family Training and Counseling (FTC) services to promote the client’s resiliency, recovery, and treatment goals.
Provide Crisis Intervention (CI) when clients experience acute exacerbation of symptoms to support safety in the home or community.
Complete the set number of case-management contacts per month and meet weekly billable-service expectations.
Collaborate with treatment-team members, natural supports, and external providers to support continuity of care through a wrap-around approach.
Participate in appropriate internal and external consultation meetings and committees as determined by the supervisor.
Protect the integrity, confidentiality, and rights of patients and conduct work professionally.
Provide required services and complete documentation promptly and in accordance with agency policies and federal and state standards.
Maintain professional memberships, licenses, accreditation, and certifications as applicable.
Represent CLM professionally and appropriately in all settings.
Perform other duties as assigned by the supervisor.

Benefits

Comprehensive health insurance, including medical, dental, and vision coverage.
Health Reimbursement Arrangement.
Flexible Spending Account.
Paid earned time: three weeks in year one, capped at six weeks.
Eight paid holidays, plus a bonus birthday holiday during the employee’s birth month.
403(b) retirement savings plan with a 3% company contribution after one year of employment.
Company-paid life insurance.
Company-paid short- and long-term disability insurance.
Company-paid Accidental Death and Dismemberment Insurance.
Employee Assistance Program accessible to staff and their natural supports.
Company-issued cell phone and laptop as needed for the role.
Scholarship for professional advancement.
Mileage reimbursement for applicable positions.
On-the-job training and continuing education opportunities.
Supportive work environment and opportunities for career growth.
Flexible work schedule.
Tuition coverage for eligible employees participating in the Master of Science in Clinical Mental Health Counseling program; employees are responsible for the applicable taxable portion of tuition remission.