Mental Health Engagement Specialist - Youth & Adult Services (JTC)

Frontier Behavioral Health•Spokane, WA

7d•Hybrid

About The Position

Frontier Behavioral Health (FBH) is a non-profit organization with over 100 years of experience serving the Spokane community. We provide evidence-based treatment to adults, youth, and seniors facing various behavioral health challenges. As a Trauma-Informed Care Organization, we are dedicated to fostering recovery and empowering clients to lead fulfilling lives. We are seeking individuals who want to make a positive impact. FBH values its employees and their contributions to our mission. Our behavioral health services significantly benefit the community's health, safety, and quality of life. We offer a diverse range of client services, including outpatient, inpatient, community outreach, crisis services, and partnerships with schools and law enforcement. Our services are evidence-based, culturally appropriate, and trauma-informed, addressing the diverse needs of our clients. The Youth and Adult Services (YAS) program aims to improve or reduce symptoms and resolve situational disturbances for clients in relational, occupational, and/or vocational areas. Services are provided by Mental Health Professionals (MHPs) with specialized training. Treatment is a voluntary, collaborative partnership with the client and may involve family or others at the client's request. Services are tailored to the client's age, strengths, and cultural framework. Examples include Individual Therapy, Group Therapy, Family Therapy, Peer Support Services, and Child and Family Services. The Mental Health Engagement Specialist (MHES) supports clients by collaborating with Peer Support Specialists, Mental Health Care Providers, and Mental Health Clinicians. MHES may manage a caseload of approximately 30 clients, providing clinical behavioral health services across various life domains (health, education, employment, social/family, cultural, recreation, spirituality/religion, and housing). These services are delivered using a client-centered, trauma-informed approach, aligned with the clinician and recovery models, to help clients achieve their goals. Services are available to individuals of all ages in virtual, office, or community-based settings and include areas such as sleep hygiene, mindfulness, emotional regulation, psychoeducation, referrals, coping strategies, behavioral activation, communication skills, administering mental health measures, care coordination, and crisis intervention. MHES also provides backup for unplanned client needs and manages incoming clients and orientations. Assistance includes engagement, supportive listening, psychoeducation, skill-building, crisis assessment and intervention, resource education, referral, and short-term follow-up.

Requirements

Bachelor’s degree in social work, psychology, or a related field from an accredited college or university.
Must apply for a Counselor Agency Affiliated – Registered credential from the WA State Department of Health within 30 days of hire.
Must have an unrestricted and valid driver’s license, active car insurance and must be willing to use their personal vehicle in the course of work.
Knowledge of Washington Administrative Codes and statutes pertaining to the treatment and delivery of mental health services.
Must possess excellent communication skills, including the ability to send and receive oral and written messages, in a clear, positive, prompt, and appropriate manner, while maintaining customer confidentiality.
Demonstrated ability to apply active listening techniques conveying respect, professionalism, engagement skills, positive attitude, and empathy.

Nice To Haves

One year of experience working with people with a psychiatric impairment.
Experience with crisis intervention.

Responsibilities

Provide episodic, trauma-informed, person-centered counseling utilizing evidence-based practices within scope of practice.
Establish and maintain collaborative working relationships with clinical, administrative, and support staff, community partners, clients, and family/natural supports.
Maintain client records and all other required documentation in a timely and confidential manner, in accordance with agency policies and procedures.
Be the primary care team member for clients who are in the process of enrollment or who currently enrolled and receiving ongoing services.
Facilitate and co-facilitate client treatment and orientation groups.
Provide services and support to clients prior to their first outpatient appointment.
Conduct risk assessments, develop and implement safety plans, and provide crisis intervention and stabilization services as needed, including facilitating access to inpatient facilities for behavioral health care.
Assist clients with developing and implementing safety plans and facilitating access to inpatient facilities for behavioral health care.
Complete and review suicide and homicide risk assessments and when risk is indicated, review with a supervisor to determine the level of response needed to maintain the safety of the client or others and implement safety plans and interventions.
Provide care coordination services to clients including: Identify and include the client’s support network in care coordination. Assist clients in identifying and accessing resources. Provide employment and housing assistance as appropriate and necessary.
Comply with all state WAC requirements and FBH policies and procedures.
Perform FBH charting requirements, correspondence, HRIS, and other paperwork in a complete and timely manner.
Participate in required staff meetings, including regular supervision and weekly clinical staff meetings.
Operate as a member of a multi-disciplinary team.
Requires travel to see clients in the community and travel between work sites.
Other duties as assigned.

Benefits

Up to 26 days of PTO in the first year of employment
9 Paid Federal Holidays
Extended Sick Leave and Paid Sick and Safe Time
Compressed Workweek option (for some positions) resulting in up to additional 26 days off per year
Medical
Dental
Vision
403b plan with standard 3% employer contribution plus an additional 3% employer match
Flexible Spending Accounts
Company paid Life Insurance (starts the first of the month following 6 months from date of hire)
No-cost licensure supervision for those pursuing clinical licensure
Federal and State Loan Forgiveness Program for qualifying Programs
Reimbursement of License/Certification application fee that is required for the position
Free Employee Assistance Program
Staff Discounts at various FBH partners throughout Spokane