Outreach and Engagement Assistant

The Salvation Army Southern California•Hillsboro, OR

5d•$26 - $28•Onsite

About The Position

The Outreach Worker for the Mobile Engagement team provides intensive case management to homeless or those at-risk of homelessness through mobile community outreach work. The program is a rural outreach to the homeless and those vulnerable to homelessness in areas outside the Metro boundaries for the County. The Program Model includes Mobile Outreach, Relational Case Management and Community Networking. The primary objective of this position is to provide aid to individuals in housing attainment, utilizing the minimum assistance needed to address each household’s immediate housing crisis. The Outreach Worker will regularly visit and work with individual clients to identify and overcome barriers to housing and healthcare and refer these households to other resources in the community (mainstream services, benefit services, health care, food assistance programs, childcare resources, etc.). The Outreach Worker for The Salvation Army is a position of trust –representing, nurturing, protecting and advancing the mission and purpose of The Salvation Army; and serving the needs of people with dignity and respect. Conduct on and off the job must sustain a positive impact on The Salvation Army’s mission, goals, programs, and public image.

Requirements

Minimum High School Diploma or GED; Associates degree strongly preferred.
In lieu of degree, 2+ years of relevant experience with 2 years specific to work in the nonprofit realm.
2+ years demonstrated experience in related social services is preferred.
Strong Human relations skills; trauma-informed care; community building, and motivational interviewing skills are preferred, (but will train the right person).
Ability to build and maintain effective and professional working relationships with leadership, coworkers, clients and community.
An ability to engage with diverse populations in a respectful and culturally responsive manner.
Demonstrates a commitment to the values of equity and inclusion by honoring diverse characteristics and expressions of personal identity.
Self-starter, persuasive, and compassionate.
Understanding of basic conflict resolution being able to engage and diffuse crisis situations.
Team player with good interpersonal and time management skills.
Detail oriented, highly organized, ability to multitask.
Strong use of the English language in verbal and written communication.
Ability to work in a fast-paced environment and maintain poise under pressure.
Client centered mindset.
Data management and reporting skills required and user level in web resources and navigation.
Willingness to gain general knowledge of business protocols and case management work.
Strong commitment to keeping client information confidential.
Quickly gain knowledge of community-based resources (e.g. housing, available assistance funds, employment placement services, access to medical & dental services, etc.).
Possesses a valid Oregon State Driver’s License and pass The Salvation Army driver requirements.
Ability to operate standard office equipment with working knowledge of Microsoft Office.
Must successfully pass the background/reference check process
Understand and comply with mandatory reporting requirements and laws pertaining to vulnerable adults and children.

Nice To Haves

Bi-lingual in Spanish preferred.

Responsibilities

Follow a prescribed schedule to reach the different pockets of homeless in Washington County with coordination of other agencies and the Metro County area.
Support the maintenance of a Master service and referral information list of partners within Washington County and work with other Outreach teams in the area to update and maintain
Conduct initial assessment to determine client’s specific needs. Meet with clients as defined, developing rapport.
Maintain weekly contact with clients while they are working on their housing assessment and housing readiness plan. Include referral and linkages for employability, job readiness, and vocation education and training needs to help obtain client economic and social self-support.
Provide intensive housing assistance including all or part of a comprehensive assessment, case management, service authorization, information and referral necessary for adults to develop and pursue an effective and mutually agreed upon housing plan.
Provide expert case management for clients with varying degrees of vocational, social, cultural, and/or medical impairments hindering self-sufficiency.
Post housing case management may include referrals and linkages that assess and determine employability, job readiness, and vocational education and training needs and client economic and social self-support.
Provide reports on success of program.
Become fully trained on the Community Connect Assessment and refer properly.
Provide formal and informal referral service to community resources, case management services in a multidisciplinary approach to service delivery.
Participate in appropriate committees and agency meetings in the absence of the Program Manager.
Coordinates services with other agencies such as mental health, Employment Security, substance abuse programs, vocational rehabilitation, and developmental disabilities.
Participate in unit staff meetings and in applicable training as assigned.
Maintains client case records, social services system (Wellsky), HMIS, and ensures required forms and reports are maintained in the prescribed format.
Track, analyze, and input data relevant for county, donor, and internal stakeholders.
Must be willing to travel/drive throughout rural WA County using organizational vehicle. Schedule to be developed in partnership with the O/E Program Manager.
Meet all health and safety regulations as defined by the Health Department as well as The Salvation Army.
Performs other administrative and operational functions as requested.