Outreach and Education Coordinator (PA2)
About The Position
The Central Oregon Marketplace Outreach and Education Coordinator is an external limited duration position for 12 months, or an internal rotational opportunity with prior manager approval. This role utilizes comprehensive insurance knowledge to analyze and resolve issues for the insurance buying public, providing education and information to protect their rights. The coordinator will gather facts, assess problems, and propose resolutions. The position focuses on identifying gaps in underserved populations and health inequities within an assigned region. Outreach efforts will involve working with existing community engagement initiatives and organizations to ensure systematically marginalized communities receive quality information for informed health coverage decisions. Additionally, the coordinator will provide training and support to Community Partners and Agents statewide, including Grantees, Agents, Application Assisters, volunteer community organizations, medical providers, and other stakeholders. This position supports outreach and education in Crook, Deschutes, Grant, Harney, Jefferson, Lake, Malheur, and Wheeler counties. The central worksite is in Salem, with a potential alternate worksite in a preferred county. After the initial training, the majority of work may be performed remotely when not in the field conducting outreach.
Requirements
- A Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, or a degree related to the agency program that demonstrates the capacity for the knowledge and skills; and two years experience coordinating or administering a program
- Any combination of experience or education equivalent to five years of experience that typically supports the knowledge and skill requirements listed for the classification.
- A valid license and satisfactory driving record, as travel and use of state vehicles are active functions of the position.
- Must reside in Oregon.
- Must be able to complete I-9 documentation and confirm authorization to work in the United States within three days of hire.
- Must have a valid driver's license.
Nice To Haves
- Extensive knowledge of insurance laws, regulations, products, and policies, including Oregon Health Insurance Marketplace programs and requirements.
- Proven experience in developing and delivering training, presentations, and community outreach to individuals and groups with diverse backgrounds and levels of understanding.
- Demonstrated ability in communicating complex insurance information clearly and effectively and adapting communication strategies to diverse audiences and circumstances.
- Demonstrated skill in applying tact, diplomacy, sound judgment, and impartiality when addressing controversial, sensitive, or high-stress situations.
- Strong background in insurance principles, practices, and technical concepts, with the ability to apply that knowledge to complex situations.
- Proven capability in analyzing problems, evaluating options, and developing practical solutions using sound judgment and available information.
- Track record of developing, recommending, implementing, and evaluating effective plans, including monitoring progress and adjusting strategies as needed.
- Collaboration skills and proven experience in building productive relationships with internal partners, external stakeholders, community organizations, and diverse populations.
- Preference may be given to candidates who live in one of the following counties: Crook, Deschutes, Grant, Harney, Jefferson, Lake, Malheur or Wheeler.
Responsibilities
- Analyze and resolve issues for individual members of the insurance buying public.
- Provide education and information to enable individuals to protect their rights.
- Gather facts, assess problems, and propose resolutions.
- Identify gaps regarding populations that are underserved and experiencing health inequities within an assigned region.
- Work with existing community engagement efforts and organizations to ensure systematically marginalized communities are given quality information about health coverage options.
- Provide training and support to Community Partners and Agents around the state.
- Support outreach and education in Crook, Deschutes, Grant, Harney, Jefferson, Lake, Malheur, and Wheeler counties.
Benefits
- Excellent medical, vision, and dental benefits package for the employee and qualified family members with a very low monthly out-of-pocket cost.
- Optional life insurance, short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
- 11 paid holidays
- 3 personal business days
- 8 hours of monthly sick leave
- Vacation accrual starting at 8 hours per month.
- Possible eligibility for the Public Service Loan Forgiveness Program.
- Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP).
- Training opportunities that will help grow your career with the State of Oregon.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
