Outreach Agent - Remote

Datavant

21h•$15 - $17•Remote

About The Position

The Call Center Outreach Agent will be responsible for making primarily outbound calls to medical provider offices to obtain medical charts on behalf of clients. This role requires adherence to HIPAA guidelines and company policies, ensuring effective communication and issue resolution while meeting key performance targets.

Requirements

High school diploma or GED is required
2-3 years Contact Center experience, outbound call and/or sales call experience required
1-2 years of customer service experience required
1+ year experience working in a remote capacity required
Exceptional accuracy and attention to detail
Strong verbal and written communication skills in English
Telephone skills including the ability to speak clearly with a pleasant and professional tone
Able to interpret and communicate information accurately
Possess good judgment, patience, and diplomacy
Ability to work in fast-paced, results-based environment
Moderate computer skills including Windows based applications (Word, PowerPoint, Excel, and Outlook) and the ability to perform other basic computer functions
Consistent and reliable attendance

Responsibilities

Handle outbound calls professionally and efficiently
Handle and resolve scheduling issues with Provider Office while on the call
Log all call transactions into the designated computer software system(s)
Ability to assess and escalate calls as needed
Responsible to meet company set performance goals (KPIs)
Must be a team player and willing to adapt to change
Use call scripts to encourage medical providers to send in charts via different retrieval methods, including onsite technician, fax, mail, provider portal, etc.
Respond to questions or concerns from provider offices
Adhere to the Company's Code of Conduct and policies and maintain HIPAA compliance
Assist with additional work duties or responsibilities as evident or required