Outpatient Therapy Program Supervisor

The Ship Group Services. • Charlotte, NC

10d • Onsite

About The Position

TSG Behavioral Health & Community Services is seeking a results-driven Outpatient Therapy Program Supervisor to lead the daily operations and continued success of its Outpatient Therapy (OPT) program. This ownership-driven leadership role is responsible for program performance, therapist engagement, client retention, operational problem-solving, and sustainable program growth. The supervisor works closely with the Clinical Director and agency leadership and takes primary responsibility for day-to-day operational success.

This is a program leadership and operations position, not a direct therapy role. Clinical supervision, assessments, and independent clinical decision-making remain with appropriately licensed professionals. The position is part-time, W-2, and in person in Charlotte, North Carolina. The schedule is Monday through Thursday, 10:30 AM to 5:00 PM, with Fridays reserved as a flex/mental health day. Pay is $24.00–$26.00 per hour.

Requirements

• Must meet North Carolina Qualified Professional (QP) requirements.
• Experience in behavioral health, outpatient therapy, social work, case management, or related human services is required.
• Demonstrated initiative, accountability, problem-solving ability, and strong follow-through.
• Must be able to work in person in Charlotte.

Nice To Haves

• LCSW, LCSW-A, LCMHC, LCMHC-A, LMFT, LMFT-A, or a bachelor's or master's degree in Social Work.
• Program management, supervisory, or leadership experience is strongly preferred.
• Knowledge of Medicaid documentation, treatment planning, and service coordination.

Responsibilities

• Take ownership of OPT program operations, performance, and continuous improvement.
• Drive program growth through effective client engagement, therapist utilization, and retention.
• Monitor therapist productivity, caseloads, scheduling, responsiveness, and accountability.
• Oversee client referrals, intake coordination, therapist assignments, and continuity of services.
• Monitor documentation compliance, treatment plan updates, progress notes, and discharge records.
• Conduct therapist and client check-ins to identify concerns and improve service delivery.
• Identify operational problems, develop solutions, and ensure timely follow-through.
• Coordinate with intake, billing, therapists, and clinical leadership to achieve program goals.
• Track program performance and provide regular updates and recommendations to leadership.
• Support therapist onboarding, staff meetings, and quality improvement initiatives.

Benefits

• Professional development and leadership opportunities.
• Monday–Thursday schedule with Fridays reserved as a flex/mental health day.
• Opportunity to take ownership of an established behavioral health program and drive its success.
• Direct influence on program performance, client experience, and organizational growth.
• Supportive clinical and executive leadership.

What This Job Offers

• Job Type: Part-time
• Career Level: Manager
• Education Level: No Education Listed