OUTPATIENT SERVICES ASSOCIATE

THE HUMANE SOCIETY OF BROWARD COUNTY INC•Fort Lauderdale, FL

11d•Onsite

About The Position

To provide humane care for the animals in our community. To assure and maintain established standards of preventive veterinary medicine. To perform a variety of animal health care duties and assist in examining/restraining animals.

Requirements

Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals.
Ability to perform mathematical functions, including the ability to understand and use units of measurement.
Ability to perform basic clerical skills.
Ability to keep accurate and detailed records.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to process complex verbal and written instructions and translate them into a series of logical problem-solving steps.
Ability to communicate effectively verbally and in writing.
Ability to fluently speak, write, and understand English.
Ability to write legibly on HSBC forms, reports, and documents.
Ability to evaluate the health and well-being of animals and environmental conditions for various domesticated animal species.
Ability to accurately and legibly record observations and information.
Ability to maintain animal inventory and health records in an organized manner.
Ability to adhere to disease management and safety protocols.
Ability to recognize infectious diseases.
Ability to operate a desktop PC, calculator, and related peripheral computer equipment.
Ability to answer all questions effectively and pleasantly.
Ability to use sound judgment when guiding staff and volunteers.
Ability to interact productively with individuals at all levels within the organization.
Ability to establish and maintain effective working relationships with co-workers and volunteers of diverse backgrounds and cultures regardless of race, religion, sex, sexual orientation, disability, or political affiliation.
Ability to communicate effectively with the public and with a variety of audiences.
Ability to work in a team-oriented environment that is a frequently changing environment.
Ability to work under stress during company crises or disaster situations.
Ability to provide and support the HSBC vision and direction.
Ability to work varied hours/days, including nights, weekends, and holidays, as needed.
Must be able to work four (4) 11 (10 hours plus one hour lunch) workdays.
The employee must occasionally lift and/or move up to 50 pounds.
The employee must be able to utilize the phone system, calculator, cash register, copier, scanner, desktop PC, and related peripheral computer equipment.
Specific vision abilities required by this Job include close vision and the ability to adjust focus.
The employee will occasionally be required to drive the company van for transports and off-site mobile adoptions.
While performing the duties of this Job, the employee will be required to handle, restrain, lift, and have contact with a variety of animals.
While performing the duties of this Job, the employee is regularly exposed to and comes in close contact with a variety of animals; therefore, the employee cannot be allergic to these animals.
While performing the duties of this Job, the employee must be able to bend and use legs, arms, and back muscles without discomfort.
The employee is required to adhere to the company's personal appearance policy and wear supplied uniform shirts/jackets when required.
The employee may be required to work extended hours during an animal transport, company-defined crisis, or disaster situation.
High school diploma or general education degree (GED) required.
Possession of a valid Florida driver’s license is required.

Nice To Haves

Knowledge and understanding of animal breeds, characteristics, and temperaments is preferred.
Knowledge of proper pet care, pet first aid principles, and CPR preferred.
Prior work experience in a non-profit environment preferred.

Responsibilities

Primarily performs Veterinary Technician duties for the vaccine clinic.
Greet clients and admit patients awaiting vaccination services.
Present paperwork and assist clientele with any questions or concerns regarding services or products.
Review vaccination paperwork and prepare vaccines according to vaccine protocol and veterinarians' preferences.
Maintain inventory of products used by the vaccine clinic.
Dispense medications and products appropriately and according to instructions.
Assist clients with patients in the waiting room.
Able to update client/patient paperwork, maintain medical records, and file records.
Handle telephone calls and assist with scheduling vaccine appointments.
Perform opening and closing procedures.
Maintain and organize inventory, both medical and reception, for the vaccine clinic, as needed.
Clean and prepare vaccination clinic area(s) according to HSBC policies and procedures.
Read and understand medical records and medical terminology as related to vaccinations.
Recognize contagious/chronic illnesses.
Cross-promote HSBC services and recommend additional products to clientele.
Be able to work directly with the Veterinarian as needed.
Ensure that all procedures are performed safely and using protective equipment.
Perform other duties as assigned.
Assists the Clinic Programs Manager in other departmental functions and projects.
Performs other duties as assigned by the Clinic Programs Manager.