Outpatient Retail Pharmacy Technician

OU Health•Oklahoma City, OK

About The Position

The Outpatient Pharmacy Technician I is an entry-level role responsible for routine, foundational tasks involved in preparing and distributing medications under the direct supervision of a licensed pharmacist. The position develops core technical skills and knowledge of pharmacy workflows while supporting patient care activities in an outpatient pharmacy setting. The technician performs clerical, prescription fulfillment, inventory, accounting, billing, and pharmacy-environment upkeep tasks; supports patient affordability programs and related pharmacy workflows; and escalates safety concerns, discrepancies, questions, or workflow issues to pharmacists or pharmacy leadership. The role includes supervised training, feedback, annual skills assessments, and competency validations. Other duties may be assigned.

Requirements

High school diploma or GED.
No experience required.
Active permit as a Pharmacy Technician by the Oklahoma State Board of Pharmacy, or ability to achieve a permit within 90 days of employment.
Basic cash-handling skills.
Fundamental computer and math skills.
Attention to detail to ensure accuracy of data and information.
Ability to communicate effectively verbally and in writing.
Ability to read, comprehend, and follow written instructions and procedures.
Basic proficiency with Microsoft Office applications.
Customer service–oriented mindset.
Ability to establish and maintain effective working relationships with pharmacy staff and healthcare team members.

Responsibilities

Perform clerical tasks, including data entry, third-party adjudication, maintaining patient profiles, filing prescription documents, and answering phones.
Develop basic familiarity with copay assistance and grant funding options to support patient drug affordability.
Fulfill prescription orders by retrieving medications and accurately labeling and dispensing the correct amount for pharmacist verification.
Participate in inventory control, including monitoring, dating, invoicing, stocking the pharmacy, and assisting with purchase orders.
Assist with accounting and billing-related tasks, including basic recordkeeping, accounts receivable support, third-party billing, and posting under supervision.
Help maintain a clean, organized, and orderly pharmacy environment.
Promptly report safety concerns, discrepancies, or medication errors to a supervising pharmacist or manager.
Store and preserve biologicals, vaccines, serums, and other medications subject to deterioration using proper refrigeration and storage techniques.
Address third-party claim rejections and initiate prior authorizations with guidance from senior technicians or pharmacists.
Develop familiarity with OUH patient assistance programs and traditional copay assistance workflows.
Demonstrate exposure to basic 340B concepts and processes.
Assist with medication therapy management (MTM) documentation or workflows as directed.
Complete annual skills assessments and competency validations under supervision.
Participate in training, seek feedback, and develop foundational technical and customer service skills.
Identify basic workflow concerns and escalate them to senior technicians or leadership for guidance.
Perform duties according to established procedures and escalate questions or uncertainties appropriately.
Perform other duties as assigned.