Outpatient Rehabilitation Support Staff

The Nebraska Medical Center•Omaha, NE

8d•Onsite

About The Position

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families. This role provides a broad spectrum of support and therapeutic services to Occupational, Physical, and Speech Therapy professionals to facilitate optimal rehabilitation for the patient. Perform complex scheduling, registration, insurance verification, and time-of-check-in collection duties for patients seeking services at the organization's clinics.

Requirements

Minimum of one year customer service experience required
High school education or equivalent required.
Strong team orientation required.
Ability to identify and solve problems required.
Customer relations skills, both verbal and written required.
Ability to form and maintain working relationships within the organization to foster a team environment required.
Knowledge of computer, keyboard, printers, various software programs, approved on-line resources, multi-line telephone with and without headset, scanners, copy machine, fax, cyracom telephones, and office equipment required.
Strong communication and organizational skills with aptitude for detail-oriented work required.
Efficient data entry skills required.
Basic Life Support (BLS) certification required within 30 days of hire.

Nice To Haves

Previous rehabilitation experience preferred and previous experience in scheduling and insurance background.
Previous experience with exercise equipment typically found in rehab setting, including but not limited to treadmills, exercise bikes, whirlpool, wheelchairs, walkers, etc. preferred.
Basic knowledge of medical terminology preferred.

Responsibilities

Provide broad spectrum of support and therapeutic services to the Occupational, Physical and Speech Therapy professionals to facilitate optimal rehabilitation for the patient.
Perform complex scheduling, registration, insurance verification and time of check-in collection duties for patients seeking services at the organization's clinics.