Outpatient Referral Specialist
About The Position
This position receives and processes outpatient referrals and intakes and serves as a liaison within the community. The role is responsible for timely referral intake, communication with referral sources and clients’ families or guardians, tracking referral and insurance information, assessing client eligibility for services, and coordinating service-provider assignments with Program Directors. The position also supports the agency’s mission, policies, compliance, client safety, confidentiality, and positive public relationships. The work is generally performed on a Monday–Friday, 9 a.m.–5 p.m. day shift in an office setting with extensive computer use. The environment is fast-paced and may require quick decisions in response to crises. Holidays, weekends, and additional hours may occasionally be required. No supervisory responsibilities are listed.
Requirements
- Must be at least 21 years of age.
- Proficiency with Microsoft Word, Excel, PowerPoint, and other applications used by the organization or regulatory agencies.
- Excellent attention to detail and ability to work independently.
- Flexibility and ability to coordinate multiple priorities effectively.
- Ability to handle confidential data effectively and in a timely manner.
- Ability to interface professionally with all departments.
- Ability to understand and relate to the needs of clients from diverse backgrounds.
- Ability to read, write, and converse in English.
- Successful completion of a pre-employment drug screen, background screening, and TB skin test, proof of a negative chest x-ray, or other documentation.
- Successful completion of Excellent Foundations.
- Maintain 40 hours of annual training.
Nice To Haves
- Bachelor’s degree in a related field from an accredited school is preferred.
- Previous experience in community-based services is preferred.
Responsibilities
- Receive and process client referrals and perform timely intake processes.
- Maintain professional connections with referral sources.
- Track client referrals in a timely manner in accordance with regulations and policy guidelines.
- Draft professional emails and letters regarding client case assignments.
- Maintain a database of referral sources.
- Track client insurance information and assess which services will be covered.
- Assess client and family needs to determine eligibility for Re-group services.
- Work with Program Directors to assign appropriate service providers.
- Communicate with clients’ families and guardians in a friendly, compassionate, and empathic manner.
- Promote a positive view of RE/Re-group to the public and outside agencies.
- Support client safety and well-being, agency policies and procedures, accreditation and regulatory compliance, confidentiality, and positive interaction among clients and staff.
- Report incidents of abuse or potential abuse involving clients to appropriate authorities and RE.
- Participate in appropriate professional development and maintain competency.
- Manage financial and physical resources effectively.
- Perform other duties as assigned.
Benefits
- Full-time employee benefits package.
- 401(k) with immediate vesting and dollar-for-dollar matching up to 6%.
- Paid leave.
- Health, dental, and vision benefits.
- Other competitive benefits.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
