Outpatient Phlebotomy Technician

The Christ Hospital Health Network•Cincinnati, IA

17d

About The Position

The Outpatient Phlebotomy Technician registers patients, confirms demographic and testing information, and collects required specimens, including blood, urine, and swabs. The role also performs basic EKGs after employer-provided training, processes specimens for laboratory transport, and supports patient care through effective communication, workflow prioritization, and collaboration with colleagues and leadership. The technician may assist with training new team members and students and performs clerical and other duties as needed. The position requires following patient-identification, specimen-collection, processing, safety, and hospital protocols. It includes preparing specimens for courier transport, maintaining clean and organized work areas, responding to patient needs and medical emergencies, and providing service through the posted closing time.

Requirements

Ability to read and comprehend written information.
Ability to perform a variety of job duties in a stressful, fast-paced environment.
Phlebotomy skills.
Ability to work while standing or bending for the duration of the assigned shift.
Superior time-management, planning, and organization skills.
Excellent written and verbal communication skills.
Critical-thinking skills to support quality decision-making.
Working knowledge of basic computer applications.
High school diploma or GED.
Completion of a formal phlebotomy training program.

Nice To Haves

Data-entry skills.
At least one year of phlebotomy experience in a fast-paced environment.
Phlebotomy certification.

Responsibilities

Register patients using EMS and obtain demographic and insurance information.
Work with patients to determine testing orders, link orders to appointments, and manually enter paper prescriptions for non-network providers.
Collect blood and urine specimens according to identification, collection, safety, and infection-control protocols; provide collection instructions and label specimens in front of the patient.
Use appropriate venipuncture techniques, understand order of draw and tube additives, and follow special collection protocols, including blood culture procedures.
Perform basic EKGs after employer-provided training.
Answer phones courteously, review and respond to email and team communication boards, and respond to EPIC secure chat inquiries.
Complete requisitions and kit forms accurately, complete assigned training by due dates, and audit manual scripts as appropriate.
Process specimens using appropriate containers, timing, centrifugation, aliquoting, storage, and sharing procedures; consult online resources and laboratory customer service as needed.
Process patient drop-off and home-health specimens, prepare transit lists when needed, and use stat couriers as appropriate.
Keep draw areas and stock rooms clean and organized, remove expired inventory, and dispose of trash, protected health information, and sharps according to hospital protocol.
Be ready to draw patients at shift start, prioritize workload, and serve patients through posted closing time with minimal need to turn them away.
Collaborate with team members to obtain unsuccessful collections, maintain break coverage, assist coworkers with problem resolution, and support training and feedback for new hires and students.
Introduce self to patients using name and title, explain services and patient needs, demonstrate empathy and de-escalation skills, and call patients back for return visits as needed.
Respond appropriately to fainting patients and other medical emergencies, providing basic first aid or CPR as appropriate.
Act in accordance with TCHHN’s mission, vision, and values and perform other assigned duties.